2024 marks the critical moment of economic recovery for various industries in the era of post-pandemic. In view of the tremendous changes in consumption patterns and customer experience, “experiential shopping experience” is playing a uprising demand in consumer market in the post-pandemic retail industry landscape.

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Continuing to grow sustainably amidst intense economic and social volatility necessitates organizations to discover novel efficiencies in their operations, find ways to enhance productivity, and pioneer innovative business models. To effectively navigate these challenges, CIOs and senior IT executives must develop a technology strategy that is adaptable to change and be resilient in the face of uncertainty.