Eventually, most of the technical glitches were resolved, and doctors, patients, and support medical personnel learned how to integrate virtual visits with regular physical visits and with the medical record system. By the time the pandemic hit in 2019, telehealth visits were already well under way. These visits worked because the IT was there, the pandemic created an emergency scenario, and, most importantly, doctors, patients, and medical support personnel were already trained on using these systems to best advantage.
The human elements — training and skills development — are the critical and essential components of digital projects. That’s precisely why CIOs should insist that education and skills development be requisite milestones that must be met in every digital project.
