Most steps in a call center workflow are repeated thousands of times each day. That means any step you can eliminate or automate will translate into a huge productivity gain.
In this post, we’ll cover a number of different strategies for automating elements of your call center workflow. Some methods involve new technology, others involve making more with what you probably have already.
1. Optimize skills-based routing
This is not a new technology, but so many call centers aren’t maximizing...
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