“We approached the rollout in phases, beginning with the clinical areas that required the most documentation,” says Dr. Razzouk. “We listened closely to feedback from initial users, offered training and support, and grew a physician champion network to encourage adoption.”
How ambient voice technology works during patient visits
Ambient voice technology is designed to operate in the background, capturing conversations during clinical visits, transcribing them, and compiling detailed notes.
In practice, this means physicians open the app as they enter the exam room, either through a dedicated device or smartphone. The system passively listens to the conversation using advanced AI algorithms to analyze the audio, transcribe the conversation, and identify relevant information like diagnoses, medications, and treatment options. After the visit, the system auto-generates notes and automatically populates them into AdventHealth’s EHR system, Epic, for review and approval.
