Q. What is the next wave of AI and Gen AI in Indian companies, and how will CIOs and tech leaders of companies stay prepared for it? Do you see faster adoption and implementation of AI and Gen AI in dynamic B2C industries like airlines and travel?
Suresh: The ongoing tech transformation needs a proactive approach. I believe developing proprietary language models tailored to specific business needs can reduce reliance on external providers, mitigating geopolitical risks. Robust data governance frameworks are also crucial for the foundation for effective AI implementation. Moreover, investing in upskilling initiatives will equip teams with the necessary skills to manage and innovate with AI technologies. AI and Generative AI are rapidly enhancing efficiency and customer experience in B2C industries like airlines and travel. Digi Yatra is leading this evolution, deploying AI-powered facial biometric technology to streamline passenger verification and reduce wait times at airport touchpoints. AI-driven multilingual chatbots are being integrated to assist travelers with onboarding and real-time support. As Digi Yatra expands, AI will play a key role in document verification and fraud prevention, simplifying international travel processes. These advancements will create a seamless, contactless, and privacy-first journey for passengers, reinforcing Digi Yatra’s commitment to innovation and operational excellence in air travel.
Q. The facial-recognition technology-based check-in service at airports, called Digi Yatra, could be implemented at hotels and public places like historical monuments, according to Digi Yatra Foundation. Has there been a prototype for this use-case developed and discussions ongoing with various government agencies such as the Ministry of Tourism?
Suresh: Digi Yatra’s contactless biometric solutions have the potential to extend beyond airports, supporting a more integrated and secure travel ecosystem across India. While the platform is currently under enhancements at airports with additional e-gates at various touchpoints to ensure smoother passenger flow, its application can be explored in other sectors where identity validation is essential.
By integrating Digi Yatra across multiple travel and public spaces, India can establish a tech-driven, globally benchmarked travel ecosystem that is efficient, secure, and traveler-friendly. For travelers, it would mean a hassle-free travel experience across the board. For the travel industry, integrating Digi Yatra can drive greater operational efficiency by automating ID checks and reducing manual verification processes, making the whole end to end experience much more satisfying for the end customers. The government and tourism ministry can leverage this to ensure security and a seamless travel experience. With data-driven insights, they can plan infrastructure, allocate resources efficiently, and improve overall travel management.
