Direct Inward Dialing (DID) is a way to reach a specific team member or department in an organization by dialing them directly, rather than going through a main phone menu or operator.
It’s a feature commonly used within Private Branch Exchange (PBX) systems, and many Voice over Internet Protocol (VoIP) providers support DID functionality in their solutions.
With DID, callers enjoy a more personalized, streamlined experience, and companies can support a more efficient, effective workforce....
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