Author and speaker Malcolm Gladwell probably wasn’t an obvious choice to give a guest keynote for an audience of IT leaders gathered this week at Gartner’s IT Symposium/Xpo in Orlando, Florida. His books and talks mostly focus on looking at social issues from different perspectives.But a packed ballroom of CIOs and other IT leaders learned that a conventional approach to problem solving could lead to catastrophe -- especially when dealing with “radically asymmetrical” problems that don’t adhere ...
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