Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat the hurdles and advertise a call center integration that works off the shelf. Some are more open about the difficulties, but either way, you need to do your due diligence before making any drastic changes.
I’ll walk you through every way that you can test prospective call center integrations before you make a huge commitment. It’s hard to unwind these changes o...
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