When it comes to service outages, data breaches or systems failures, there is typically only one thing IT leaders can say with total confidence: This won't be the last time. No matter how effective your tech and security investments are, risks cannot be entirely precluded. And if a crisis does occur, it can not only demonstrate your effective planning -- but it can also be turned to your advantage. For example, let’s turn to an area that few people would associate with an appetite for risky be...
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