“A revolution in healthcare IT service management: How automation is driving improvements in a complex environment“ Brought to you by TeamDynamix The demands on IT service desks in healthcare have surged dramatically over the past five years. Modern healthcare facilities require robust IT support to manage a myriad of new technologies, applications, and devices across every department. Meanwhile, IT teams face shrinking resources, headcount, and budgets. To gain insight into the challenges confronting IT leaders and discover the most effective solutions, consider the findings from Becker’s Healthcare. Key Insights: -Increased Application Volume: IT teams now support a growing number of applications, amplifying their workload.-Emerging Technologies: New technologies constantly entering the field require ongoing IT maintenance and adaptation.-Device Diversity: A variety of new devices from all organizational departments necessitate comprehensive IT coverage. Discover how your healthcare institution can enhance IT efficiencies and overcome these challenges by downloading our comprehensive report today. Offered Free by: TeamDynamix See All Resources from: TeamDynamix source

By Ali Sullivan ( October 25, 2024, 9:26 PM EDT) — A multimillion-dollar securities fraud judgment against two companies linked to a virtual sports trading platform would be disastrous for the already-struggling organizations, their attorney argued before a D.C. federal judge Friday…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

In 2024, the healthcare industry faced unprecedented challenges, including the largest cybersecurity attacks ever recorded, historically low Customer Experience Index (CX Index™) scores, and widespread disruptions in relationships between health systems and insurers that drove the spread of medical deserts. As the industry moves into 2025, it faces a complex terrain pitted by the aftermath of these challenges. New hazards will continue to emerge: growing concentration risk, regulatory uncertainties stemming from the overturning of the Chevron doctrine, and the impact of an upcoming election. We expect healthcare organizations (HCOs) to move into protection mode, prioritizing cybersecurity enhancements and investing in generative AI (genAI) technologies to improve customer experiences and manage rising costs. Forrester predicts a challenging yet opportunity-abundant landscape for HCOs in 2025. Here’s a sneak preview of what we predict for healthcare in 2025: Half of the top 10 US health insurers will use AI to bolster member advocacy. Health insurers invested millions of dollars in digital experiences to drive member self-service only to face lower than expected digital adoption rates and mediocre customer ratings. Call volumes to health insurers continue to soar. And now, the long run of dismal customer experience has caught the attention of the US government. In 2025, US health insurers will embrace the human experience to drive down costs and bolster wavering member trust. Health insurers will invest in genAI-powered tools to help contact center employees and care advocates build relationships with members. One-third of leading health insurers will decrease reliance on prior authorizations (PAs). In recent years, payers have employed AI algorithms to process PAs faster and cheaper. But use has turned into overuse, generating increased administrative burden for providers and care delays. PA-fueled bureaucracy and payment delays have led some health systems to exit payers’ networks during a plan year, accelerating the spread of medical deserts. From national legislation to state-specific laws, payers changing their PA process will evaluate the risk holistically, balancing the cost of removing PA requirements and its potential upsides. Three more states will pass legislation to fortify hospital cybersecurity requirements. Cybersecurity attacks, such as the one on Change Healthcare, left devastation in their wake. The newly proposed Health Infrastructure Security and Accountability Act aims to make healthcare cybersecurity controls mandatory and enforceable, but the bill has a long legislative road ahead of it, and the industry is unlikely to meet its standards. New York is leading the charge with new cybersecurity program requirements that bolster security controls and mandate more stringent risk assessments and better incident response. The program also extends protections beyond HIPAA to cover hospitals’ confidential business information. We expect states such as Massachusetts and California to follow suit, and Illinois, Texas, Florida, and Washington may not be far behind due to their recently intensified focus on privacy and cybersecurity laws related to healthcare. HCOs must prepare for three more state-level initiatives that regulate cybersecurity in 2025. Read our full Predictions 2025: Healthcare report to get more detail about each of these predictions and read additional predictions. Set up a Forrester guidance session to discuss these predictions or plan out your 2025 healthcare strategy. If you aren’t yet a client, you can get additional complimentary resources, including e-books and webinars, on the Predictions 2025 hub. source

Content plan templates make it possible to track content ideas from brainstorming and creation to design, publishing, and packaging. Using a template (or full on system) makes it possible to align these low-level plans with overarching business goals. However, “content plan” is a pretty broad category and means different things to different people. For some, this means a simple editorial calendar. For others, it’s a full-scale project management and content operations system. I’ve used dozens of different tools, configurations, and templates to manage content over the years. Here are my favorite templates that span the spectrum from simple to advanced. Content plan templates for ClickUp ClickUp is a project management and task management software with a comprehensive free plan you can use to get started. It has hundreds of free templates you can start with and you can customize just about everything to match your needs. You can use it to collaborate with your team and manage each stage of the content planning and production process — from brainstorming and assigning to creation and publishing. More ClickUp coverage: ClickUp review | ClickUp vs Notion | Smartsheet vs ClickUp.  A template for tying content and subtasks to high-level goals ClickUp’s content plan template is a great resource if you like having all of your goals and tasks connected. Image: Clickup.com If you’re anything like me, you prefer everything from objectives and goals to content and subtasks to be connected. That’s exactly what this ClickUp template helps with. It lets you start with broad content goals and other big-picture objectives. You can lay out everything you want your content to accomplish and always have that close by in case you or anyone your team forgets. From there, you can add content ideas and subtasks for each one. This lets you get incredibly granular while keeping everything tied together. There are multiple views, including calendar, Kanban, list, grid, more. Everyone from managers and editors to writers and uploaders can view their work in whatever way works best for them. You’ll also be able to set up content pillars and track progress for each one. A beginner-friendly social media content planning template Plan and schedule all of your social media posts across all your profiles from a single template. Image: Clickup.com Need a simple way to keep track of social media content? ClickUp’s free social media template is great for individuals or businesses that need help managing social content at high volumes across multiple channels. This template makes it easy to plan from the top down. After the initial set up, you’ll know what to publish, which channel it’s going on, and when to push it live. Within each piece of content, you can assign subtasks to different team members as needed. Say you need a copywriter to put together a few lines for a LinkedIn post but you also need a designer to create custom images. With this template, you can do both and track progress for the entire piece at a higher level. It also includes a built-in prioritization field and the ability to reschedule content or shuffle priorities at a moment’s notice. monday.com: Plan full projects and content work in one place Like ClickUp, monday.com is an all-in-one project management solution. Unlike ClickUp, it’s built on relational databases that make it far more customizable and flexible if you want to put in the work to customize it. It’s free to sign up if you have one or two people but you’re limited to three projects. That’s more than enough to try the template out, but it won’t get you as far as other free plans out there. More monday.com coverage: monday.com review | Notion vs monday.com | Asana vs monday.com. Get multiple content plan views with this planning template from monday.com. Image: monday.com monday.com’s content planning template comes with everything you need to brainstorm, manage, review, and schedule all of your content. Whether you’re running a blog, preparing videos on YouTube, creating social posts, or a combination of all these, you’ll get all the elements you need. While it does require more customization than others, it gives you full control to make the template work how you do. You can easily switch between board, table, Gantt, and calendar view (depending on your plan) to see the right level of detail for what you’re doing. Want to understand overall timelines at a glance? Gantt chart or calendar view will work well. Need to see what tasks are assigned to you and when they’re due? You can set up a filtered view that shows all of your work across the entire board in one place. With a full suite of automations on higher tiers, you’ll be able to set up fully automated workflows that update statuses, assign the right people, adjust due dates, and more. One of the more unique aspects of this template is the ability to upload and organize files. Notion content planning templates I think of Notion as a blank slate that can be turned into just about anything as long as you’re willing to put in the time. It doesn’t come preconfigured for project management like ClickUp and it’s more customizable than monday.com. For some, that’s exciting. For others, it’s debilitating. If you’re the former, you’ll love being able to tweak every setting and format your system to match your preferences. Like the others, it has a free plan you can use to try it out. If you’re an individual, this will likely be more than enough for quite some time. For teams, the free plan is more of a free trial to see if it’ll work for your business. More Notion coverage: Notion review | Coda vs Notion | Notion vs OneNote.  A bare-bones content plan template with Kanban and calendar views This template is a great way for individuals and small teams to keep track of content ideas and manage simple production pipelines. Image: Notion.so If you’re currently using handwritten notes or a blank Word doc

Although transforming customer and employee experiences is a top priority, data from Omdia’s IT Enterprise Insights Survey 2024 reveals that progress remains slow–less than 30% of those surveyed. Overcoming these challenges requires embracing a path of strategic transformation and a conscious shift in mindset. source

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Very quickly, the topic of AI agents has moved from ambiguous concepts to reality. Enterprises will soon be able to deploy fleets of AI workers to automate and supplement — and yes, in some cases supplant — human talent.  “Autonomous agents are one of the hottest topics and perhaps one of the most hyped topics in gen AI today,” Gartner distinguished VP analyst Arun Chandrasekaran said at the Gartner Symposium/Xpo this past week.  However, while autonomous agents are trending on the consulting firm’s new generative AI hype cycle, he emphasized that “we’re in the super super early stage of agents. It’s one of the key research goals of AI companies and research labs in the long run.”  Top trends in Gartner’s AI Hype Cycle for gen AI Based on Gartner’s 2024 Hype Cycle for Generative AI, four key trends are emerging around gen AI — autonomous agents chief among them. Today’s conversational agents are advanced and versatile, but are “very passive systems” that need constant prompting and human intervention, Chandrasekaran noted. Agentic AI, by contrast, will only need high-level instruction that they can break out into a series of execution steps.  “For autonomous agents to flourish, models have to significantly evolve,” said Chandrasekaran. They need reasoning, memory and “the ability to remember and contextualize things.” Another key trend is multimodality, said Chandrasekaran. Many models began with text, and have since expanded into code, images (as both input and output) and video. A challenge in this is that “by the very aspect of getting multimodal, they’re also getting larger,” said Chandrasekaran.  Open-source AI is also on the rise. Chandrasekaran pointed out that the market has so far been dominated by closed-source models, but open source provides customization and deployment flexibility — models can run in the cloud, on-prem, at the edge or on mobile devices.  Finally, edge AI is coming to the fore. Much smaller models — between 1B to 10B parameters — will be used for resource-constrained environments. These can run on PCs or mobile devices, providing for “acceptable and reasonable accuracy,” said Chandrasekaran.  Models are “slimming down and extending from the cloud into other environments,” he said.  Heading for the trough At the same time, some enterprise leaders say AI hasn’t lived up to the hype. Gen AI is beginning to slide into the trough of disillusionment (when technology fails to meet expectations), said Chandrasekaran. But this is “inevitable in the near term.” There are a few fundamental reasons for this, he explained. First, VCs have funded “an enormous amount of startups” — but they have still grossly underestimated the amount of money startups need to be successful. Also, many startups have “very flimsy competitive moats,” essentially serving as a wrapper on top of a model that doesn’t offer much differentiation. Also, “the fight for talent is real” — consider the acqui-hiring models — and enterprises underestimate the amount of change management. Buyers are also increasingly raising questions about business value (and how to track it). There are also concerns about hallucination and explainability, and there’s more to be done to make models more reliable and predictable. “We are not living in a technology bubble today,” said Chandrasekaran. “The technologies are sufficiently advancing. But they’re not advancing fast enough to keep up with the lofty expectations enterprise leaders have today.” Not surprisingly, the cost of building and using AI is another significant hurdle. In a survey by Gartner, more than 90% of CIOS said that managing cost limits their ability to get value from AI. For instance, data preparation and inferencing costs are often greatly underestimated, explained Hung LeHong, a distinguished VP analyst at Gartner. Also, software vendors are raising their prices by up to 30% because AI is increasingly embedded into their product pipelines. “It’s not just the cost of AI, it’s the cost of applications they’re already running in their business,” said LeHong. Core AI use cases Still, enterprise leaders understand how instrumental AI will be going forward. Three-quarters of CEOs surveyed by Gartner say AI is the technology that will be most impactful to their industry, a significant leap from 21% just in 2023, LeHong pointed out.  That percentage has been “going up and up and up every year,” he said.  Right now, the focus is on internal customer service functions where humans are “still in the driver’s seat,” Chandrasekaran pointed out. “We’re not seeing a lot of customer-facing use cases yet with gen AI.”  LeHong pointed out that a significant amount of enterprise-gen AI initiatives are focused on augmenting employees to increase productivity. “They want to use gen AI at individual employee level.”  Chandrasekaran pointed to three business functions that stand out in adoption: IT, security and marketing. In IT, some uses for AI include code generation, analysis and documentation. In security, the technology can be used to augment SOCs when it comes to areas such as forecasting, incident and threat management and root cause analysis.  In marketing, meanwhile, AI can be used to provide sentiment analysis based on social media posts and to create more personalized content. “I think marketing and gen AI are made for each other,” said Chandrasekaran. “These models are quite creative.”  He pointed to some common use cases across these business functions: content creation and augmentation; data summarization and insights; process and workflow automation; forecasting and scenario planning; customer assistance; and software coding and co-pilots.   Also, enterprises want the ability to query and retrieve from their own data sources. “Enterprise search is an area where AI is going to have a significant impact,” said Chandrasekaran. “Everyone wants their own ChatGPT.”  AI is moving fast Additionally, Gartner forecasts that:  By 2025, 30% of enterprises will have implemented an AI-augmented and testing strategy, up from 5% in 2021.  By 2026, more than 100 million humans will engage with robo or synthetic virtual colleagues and nearly 80% of prompting will be semi-automated. “Models are going

Screenshot （左起）永明資產管理(香港)行政總裁顏建華、香港永明金融有限公司財富及退休金業務總經理潘紀虹、AQUMON弘量智投首席執行官兼聯合創始人雷春然、AQUMON弘量智投首席科學家兼聯合創始人黃耀東博士共同揭幕，標誌永明新世代智能投資工具「積金導航」正式推出。 為鼓勵旗下強積金（MPF）成員建立積極管理強積金的習慣，Sun Life永明宣佈推出新世代智能投資工具「積金導航」，由金融科技數字化財富管理公司AQUMON弘量智投開發，結合算法和科技，同時考慮包括永明資產管理(香港)等金融專家對市況的分析和趨勢預測，成為人機協作的新世代智能投資工具。「積金導航」 首階段會先供特選客戶使用，並計劃在明年第一季全面開放予所有 Sun Life 永明強積金成員。 透過簡單的評估測試，「積金導航」會按照強積金成員的風險承受能力、投資目標、投資產品的喜好劃分五個類型的「參考投資組合」，包括進取型、增長型、平衡型、穩健型和 謹慎型，每個「參考投資組合」都有不同的資產配置比例，包括股票和債券，以滿足客戶 不同需求。「積金導航」每季度會進行更新並推送予強積金成員，幫助他們應對市場的變化。 「積金導航」採用領先的代幣化數據技術，保障用戶私隱，讓強積金成員毋須提供個人敏 感資料(例如強積金成員全名、性別、身份證號碼及其他通訊資訊等)情況下，亦能使用 此服務獲取個人化的強積金「參考投資組合」，從而更全面檢視其強積金帳戶。 香港永明金融財富及退休金業務總經理潘紀虹女士表示:「強積金成立接近二十四年， 至今已為香港打工仔建立了超過港幣 12,300 億的退休儲備，如果能妥善管理強積金的投資組合，可以增強強積金成員的退休保障。根據我們的內部數據顯示，在過去三年，只有不足三成的強積金成員曾經透過網上平台和應用程式管理自己的強積金帳戶。強積金成員或 因為工作忙碌、或缺乏投資知識等原因，大多未有積極管理自己的帳戶以及定時檢視投資組合，因此，未能適時做出投資及調配的決定。Sun Life 永明作為以客為本的強積金服務商，與 AQUMON 合作開發『積金導航』這個人機協作，即人腦結合電腦的新世代智能投 資工具，再加上升級版的退休儲蓄計算機，為強積金成員提供更全面、個人化以及貼市的 強積金方案建議，協助強積金成員實現退休目標。」 永明資產管理(香港)行政總裁顏建華指出:「我們的資產管理團隊擁有超過 20 年的豐富經驗，涵蓋組合式基金管理、基金分析、基金顧問及宏觀經濟分析。『積金導航』 不僅操作簡單便捷，更結合大數據技術和我們專業團隊的最強『人腦』分析，為強積金成員提供更全面及個人化的投資建議。強積金成員只需完成簡單的評估，便可獲得根據其風險偏好及投資目標設計的『參考投資組合』。此外，強積金成員還可以比較現時持有的投 資組合和『積金導航』的建議投資組合之表現，從而靈活調整資產組合配置。」 AQUMON 弘量智投首席執行官兼聯合創始人雷春然表示:「很高興可以和 Sun Life 永明合作，一同開發行業中首個結合人腦和電腦的新世代智能投資工具。我們的長處是數字化財富管理技術，從大數據中挖掘有用資料作參考，從而識別趨勢和模式、評估風險; 而 Sun Life 永明的資產管理團隊則擅長分析市況，並對未來的市場動向進行預測，雙腦驅動可起相輔相承之效，讓 Sun Life 永明的強積金客戶享受更智能、更簡便及更精準的投資支援服務。」 LinkedIn Email Facebook Twitter WhatsApp The post Sun Life永明夥AQUMON 推MPF智能工具「積金導航」提供個人化支援服務 appeared first on VeriMedia. source

If you combine enterprise network monitoring tools with industry best practices for network management, you’ll gain fuller visibility over your assets and establish a healthier network environment. Depending on your company’s security requirements and levels of risk, you can get advanced network monitoring features or just the basics with our picks for the top tools. Top network monitoring tools: Comparison table We have a more detailed look at each product below, but if you’re looking to quickly compare these tools in a few key areas, here’s a comparison table of all the products we’ll cover: Software Starting price for paid plans Forever free plan available Free trial available Business size Supported platforms Deployment options Progress WhatsUp Gold $899 per year for 50 devices Yes Yes. Any business size. Windows Server. Cloud or on-premises. Cacti $0 Yes No, but the software is free. Small businesses. Windows, Mac OS/X, Linux, Unix and any platform that meets the minimum requirements. Cloud or on-premises. Nagios $2,495 per year for 100 nodes Yes Yes. Small to medium-sized businesses. Windows, Mac OS/X and Linux/Unix. Cloud or on-premises. Zabbix $0 Yes No, but the software is free. Large businesses. Linux, IBM AIX, FreeBSD, OpenBSD, NetBSD, Mac OS/X, Solaris, Windows and HP-UX. Cloud or on-premises. ManageEngine OpManager $245 for 25 devices Yes Yes. Large businesses. Windows, Linux or Chrome/Firefox/Edge browsers. Cloud or on-premises. Datadog $15 per host per month Yes Yes. Medium-to-large-sized businesses. Linux, Mac OS and Windows. Cloud or on-premises. Paessler PRTG Network Monitor $2,149 per year for ~50 devices No Yes. Any business size. Windows Server and Windows 10/11. Cloud or on-premises. Wireshark $0 Yes No, but the software is free. Any business size. Windows Server, Windows 8/8.1/10/11 and Unix/Unix-like platforms. Cloud or on-premises. 1 Site24x7 Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features Alerts / Notifications, Analytics / Reporting, Application Performance Monitoring (APM), and more 2 ManageEngine Log360 Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Micro (0-49 Employees), Medium (250-999 Employees), Enterprise (5,000+ Employees), Large (1,000-4,999 Employees), Small (50-249 Employees) Micro, Medium, Enterprise, Large, Small Features Activity Monitoring, Blacklisting, Dashboard, and more Progress WhatsUp Gold: Best overall Image: Progress WhatsUp Gold logo. Source: Progress WhatsUp Gold. Progress’s WhatsUp Gold is an IT infrastructure monitoring solution that gives users full visibility into everything connected to their network. You’ll be able to see your servers, virtual machines, network devices, and cloud and wireless environments. This approach will help you make better diagnostic decisions when fixing network or component-specific problems. SEE: How to Create an Effective Cybersecurity Awareness Program (TechRepublic Premium) This is an SNMP-based network monitoring solution that you can expand with different add-ons. A great benefit of this platform is that it’s easy to use. Thanks to its interactive map, you’ll easily get the information you need to evaluate the status of your devices. Pricing Progress WhatsUp Gold does disclose starting prices on its website, but you’ll need to contact the sales department for a more accurate quote. There are three paid plans in addition to the forever free edition: Free edition: $0 for up to 10 devices. Business: starts at $899 for 50 devices. Enterprise: starts at $1,499 for 50 devices. Enterprise Plus: starts at $2,199 for 50 devices. Standout features Image: WhatsUp Gold dashboard. Source: Progress WhatsUp Gold. Popular features of this platform include: Log management. Alerts. Configuration management. Cloud-based resources. Application performance monitoring. Wireless network management. Flowmon NPMD/NDR. Network performance monitoring. Network mapping. Pros and cons Pros Cons It’s suitable for any business size or industry background. The number of features may be overwhelming for some users. The interface is user-friendly. It may be complex to manage your notifications. There are plenty of accessible and useful features. It can be costly, depending on the plan you select. Use cases I recommend this tool for any business that is willing to test or demo the solution first. It has plenty of basic and advanced features that cater to most needs, but you’ll still want to get a feel for its capabilities before committing. Why I chose Progress WhatsUp Gold I chose WhatsUp Gold because it offers a modular pricing system that lets companies pick and choose the extra features they need. I also like its modern UX and interactive network mapping, which helps companies build the right monitoring system for their specific needs. Cacti: Best bare bones option Image: Cacti Cacti is a monitoring and fault management framework that integrates with the Simple Network Management Protocol and is useful for making graphical representations of network traffic. While it’s built for statistical modeling, the tool is a good option for those with the technical chops to integrate their SNMP data. Cacti offers six built-in themes for you to customize your experience and has been translated into many languages. Pricing Cacti is a forever free tool released under the GNU General Public License. Standout features Image: Cacti dashboard. Source: Cacti. Cacti is an advanced template-based solution that allows you to work with the following features: Device templates. Graphs and graph templates. Data source management. Profiles. Data polling and collection. Packaging. Discovery and automation. Different graph-viewing options. Plugins. Group and domain management. An intuitive dashboard. Pros and cons Pros Cons It’s free. Features are limited for many business use cases and requirements. It’s RRDTool-based. The user interface is simple; some users may find it dated. The graphs are based on the SNMP protocol. Use cases Cacti is recommended for small businesses that may not need a complex network device monitoring service. Even though the platform offers plenty of features, others may give you a better experience via automations or quality-of-life updates. SEE: Best Home Network Monitoring Options (TechRepublic Forums) Why I picked Cacti Cacti is a free tool with the capabilities to provide the basic functions of network monitoring, provided that your team has staff that can understand statistical modeling and can connect and maintain the

By Chris McDermott ( October 29, 2024, 3:49 PM EDT) — When a trade and commodity finance bank makes a secured loan to a commodities trader, the ultimate origin of the collateral is physical commodities. Even if the collateral transforms into intangibles like receivables, forward books or contract rights, it all started out with physical stuff…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source