Cathy O’Sullivan 00:06Hello and welcome to CIO Leadership Live Australia. I’m Cathy O’Sullivan, editorial director for Foundry in Australia and New Zealand. And today, my guest is Milad Kruze, who is the Executive General Manager for IT at the Salvation Army, and he’s also one of our CIO50 alumni. Hello Milad, happy 2025 hope the new year is off to a good start for you. Milad Kruze 00:32Hello Cathy, and thanks for having me. And yes, we’re off to a flying start here in 2025. Cathy O’Sullivan 00:39Excellent, excellent. So look, one of my favorite questions to ask CIOs is about their origin story and how they got their start in tech. So can you share with us your journey and how you got your start and what have been some of the highlights of your career so far? Milad Kruze 00:56Yeah, absolutely. You know, it was about sort of 20 odd years ago now so it’s been a it’s been a while, but I came fresh out of uni, and I did a Bachelor of Information Technology, and I got right into my first formal job as a production control operator for a small company in Sydney and they did end of day processing and transactions for credit unions and banks. Sounds really exciting, right? I questioned my career options a few times as I was in that role, and it was shift work, and it was behind screens and all that sort of stuff, and I didn’t know much about the industry to go and search for other roles that I could do. And I quickly learned about sort of front facing roles and working with people. And I actually moved to Canberra and took up a service desk role, and I loved it. I love the having the ability to help people, and I sort of had this tool of trade that could do that. And I really enjoyed putting, you know, a smile on everyone’s face when I was able to help them, and that kind of started my career in it went from there and sort of went into more consulting roles, and then slowly started to manage sort of technology for small businesses. And because I was in Canberra, I naturally got into a lot of government work, and that led me to the Australian Defence Force, which ended up leading the systems engineering team for the Royal Australian Navy. And we took care of all the IT systems and all the Navy ships and ports across Australia. And that was a really cool gig. I got to exercise a few different skills there. And one day, someone asked me to do project management and lead a project. And I knew nothing about projects other than this buzzword of PRINCE2 and people going on the course. And it was a real juncture for me to figure out whether I stayed sort of in that technical world or move into management. And I decided to, yeah, sure, you know, start moving into sort of that project management realm a little bit, and that started to go to sort of more consulting areas and working for a systems integrator at the time, and the word, sort of transformation and cloud was born. So we’re very much at the forefront of working with multiple organisations across Australia, and I had the opportunity to see how well organizations did things and how other organisations didn’t. And, you know, even doing the same projects, it was easier sometimes to do it for 10,000 people than it was for 200 people. So I got real exposures to different industries, and then I decided to go out on my own, and I wanted to be the customer, because I was working with customers for so much and I’m like, well, let’s go and be the customer and do it inside organisations. And did more transformation work. Moved to Melbourne, and did some work there, around bringing organisations together, and these sort of multi year transformations, deploying productivity tools and changing the way businesses operate, and sort of landed into the CIO role. So, and I think everything through my career has kind of had a tech and mission connection there somewhere. And, you know, Tech for Good and purposeful stuff. So, yeah, it’s, it’s led me to the Salvos, and I’ve thoroughly enjoyed it. Cathy O’Sullivan 04:25So clearly helping people is something that’s a key driver for you, from those Help Desk days right through to the Defence Force, and now, as you say at the Salvation Army. And look, the Salvation Army is a household name for many, many households in Australia and New Zealand. But for anyone who’s listening who doesn’t know what the Sallies do, can you give us an overview of the organization and what you and the team are responsible for? Milad Kruze 04:52Absolutely, it’s, you know, depending on who you ask, I think you’ll get a different answer. You know, a lot of people know us for our famous Salvo stores. You know, we’ve got 400 retail stores across the country, but it’s so much broader than that. And I didn’t even know that before joining the Salvation Army, and even little over two and a half years now, I’m still learning about things that we do. We’re a Christian based organisation. We operate in about 140 countries worldwide, here in Australia, where the largest non for profit, if one of the largest for a lot of the social programs that we offer. So you know, we help everyone every 17 seconds across our social programs, and they range from anything from homelessness and housing support through to family domestic violence, disaster relief, youth services and a wide range of community services as well, such as financial counseling, etc. But we also have an aged care arm within the Salvation Army, employment services as well, and our salvo stores. And in addition to that, the other side of the