Samsung announced the release of its next flagship phone, the Galaxy S25, on Jan. 22 at the Samsung Galaxy Unpacked S25 presentation. As is essential for any tech presentation in 2025, generative AI was at the forefront of the event. “We are making it [AI] a reality right here right now,” said ™ Roh, Samsung’s president and head of Mobile Experience. “To make the shift possible, we built an AI OS from the ground up.” Samsung Galaxy S25 offers business as usual outside the AI The Samsung Galaxy S25 comes in three standard variants: The base model Samsung Galaxy S25 has a 6.2-inch display and up to 256 GB of storage. The Samsung Galaxy S25 Plus has a 6.7-inch display and up to 512 GB of storage. The Samsung Galaxy S25 Ultra has a 6.9-inch display and up to 1TB of storage. All three variants include the Snapdragon 8 Elite for Galaxy chip and Google Gemini as its AI assistant. The largest model, the Ultra, weighs just 218g. The Samsung Galaxy S25 can be preordered now, with the phones hitting store shelves on Feb. 7. Samsung offers Gemini Advanced and 2TB of cloud storage with purchase. The S25 retails at: $799.99 for the base model. $999.99 for the Samsung Galaxy S25 Plus. $1,299.99 for the Samsung Galaxy S25 Ultra. Samsung says the S25 offers the longest battery life of a Samsung phone yet — up to 31 hours of video. The S25 Ultra offers more camera lenses than the S25 or S25 Plus. Image: Samsung Mobility must-reads Google Gemini stretches through all aspects of the S25 With the rest of the specifications not varying much from the S24, Samsung wants AI — and particularly its partnership with Google — to provide a reason to upgrade. After introducing the S24 with Google Gemini last year, Samsung has woven AI even more deeply into the S25. A dedicated side button will activate Google Gemini. This replaces most of the requests a user might have made to Samsung’s own Bixby digital assistant before. Gemini is multimodal, able to respond to voice commands, answer questions about live video, or identify music being played. It can create transcripts and summaries of calls during the call. SEE: OpenAI and Microsoft joined an AI infrastructure initiative that pledged $500 billion over four years to data centers and more. AI will have access to any app on the phone and can draw information from all of them. An AI-curated “Now Brief” on the home screen will collect information like weather, upcoming meetings, and sports scores from Google every morning. An “Evening Brief” sums up the day at night. As expected from generative AI nowadays, Gemini on Samsung will be able to generate text, summarize text, edit images, and answer questions about pictures. AI data stays on the device “As AI becomes more powerful, it must also become more personal to deliver class leading personalization we are introducing the Personal Data Engine,” said Roh. “Now you can enjoy tailored experiences while keeping your personal information secured on your device, not in the cloud.” Essentially, the Personal Data Engine means AI data from individual phones is not used for model training or advertising, Samsung said. Some AI queries may be deleted after the interaction is complete. To protect copyright and disclose when AI has created an image, Samsung has adopted C2PA cryptography. One UI 7 emerges from beta Underneath the hood of the S25 is the One UI 7 OS. Roh said that Samsung is leveraging the operating system to reimagine Android “with AI at the core.” One UI 7, debuting in general availability with the S25 series, enables: Expanded writing tools, including call transcripts. The “Now Bar,” which includes timely notifications on the lock screen. Redesigned camera UX. Developers and partners will soon have access into the new UI, Roh said. AI is the new normal on smart phones The Samsung Galaxy S25 series competes primarily with: A slim version of the S25 is coming At the end of the Unpacked presentation, Samsung dropped a tease of Galaxy S25 Edge, the upcoming ultra-slim variant. A release date or details have not yet been announced. source

Technology innovations attract significant interest among CIOs, CTOs, and technology leaders, who are always looking for ways to improve business results with the use of innovative and transformational technologies. Causal, predictive, and generative artificial intelligence (AI) have become commonplace in enterprise IT, as the hype around what AI solutions can deliver is turning into reality and practical use cases. Innovative organizations, however, are pushing AI even further, introducing more opportunities for enterprise to transform IT work through advanced AI solutions. Transformational power of agentic AI By autonomously working alongside humans and other AI tools, agentic AI aims to completely transform enterprise IT work. Autonomous AI agents are software entities capable of performing tasks on their own, rather than only responding to queries from humans. Agentic AI agents analyze current environments, including historical IT and lines of business-specific issues and resolutions to drive automated issue resolutions or present IT and enterprise users with recommendations on the best actions to take. These agents can surface key insights in real time and with full context, which is essential for teams working on resolving critical IT incidents. BMC recently introduced a series of AI agents within the BMC Helix platform. They are powered by BMC HelixGPT to perform a variety of different roles for internal teams acting as digital assistants, including data analysis and reporting, curation of knowledge content, self-service management, and more. Democratizing data insights: The BMC Insight Finder is an autonomous AI agent that simplifies data analysis and reporting by enabling users to interact with complex data through natural language. This agent autonomously surfaces timely insights to help employees make better data-driven decisions in a fraction of the time a worker would need to analyze huge data sets. Enhancing knowledge base usability: The Knowledge Curator AI bot acts like a digital librarian, continuously optimizing knowledge resources by ensuring content is current, unduplicated, and easily accessible. The AI agent reduces the load on service desks and even guides authors with intelligent suggestions to improve research findings and the readability of final outputs. Improving enterprise-wide productivity: The Employee Navigator agentic AI bot helps employees quickly resolve IT issues, submit HR requests, or retrieve critical information for improving work performance. By intelligently pulling data from multiple sources to provide a single, concise answer, the AI agent drastically improves resolution time and enhances overall productivity. Recent enhancements to BMC Helix AIOps integrate service management, observability, and vulnerability data with automated workflows, helping IT manage complexity and alert noise. BMC Helix AIOps helps teams accelerate incident response, manage change risks, and resolve vulnerabilities before they impact the business. Reducing change failures in complex systems: Managing change risks is crucial to preventing incidents. The BMC Helix AIOps Change Risk Advisor uses agentic AI to predict the risk of changes, providing a change risk score that helps IT teams focus on high-risk changes, while fast-tracking low-risk updates. As a result, they improve CI/CD velocity and cross-team collaboration, particularly between DevOps and service management teams. Eliminating exposure to vulnerabilities: Managing vulnerabilities is constant, and the new BMC Helix Vulnerability Resolver helps IT Ops, security operations, and DevOps teams improve compliance and risk management with automated patching or workarounds, using AI-powered Vulnerability Best Action Recommendations (VBAR). The Google collaboration Google and BMC began a partnership based on the shared vision of transforming enterprise IT with the power of AI. As Chris Thompson, Head of GTM, Strategic AI, and ISV Growth at Google says: “We’ve been working together for some time, and I’d love to give BMC credit. They were, what I would consider, a very early adopter.” BMC HelixGPT supports Gemini, Google Cloud’s set of generative AI (genAI) models, to power the AI journey of mutual customers. With BMC Helix now integrated with Gemini models, the collaboration is empowering IT teams with enhanced flexibility, faster resolutions, and deeper insights, all while delivering cost savings. As Thompson further notes about BMC: “They decided to be very bold and very forward thinking and adopt not just generative AI but then to move into the agentic workflows.” Open platform improves IT efficiency while keeping costs under control BMC Helix, powered by BMC HelixGPT, features an open-architecture deployment that allows customers to retain their enterprise data in place. This open approach enables IT organizations to take advantage of hyperscaler credits available to them. In addition, BMC HelixGPT offers a bring-your-own-AI approach, empowering enterprises to maintain control over data governance, optimize costs, and bring their AI project to life faster. To see how BMC Helix can help you transform enterprise IT work with agentic AI, visit here for more information or contact BMC. About the author:Stela Udovicic is the senior director, solutions marketing management at BMC Software. source

By Sydney Price ( January 21, 2025, 9:03 PM EST) — The U.S. Securities and Exchange Commission on Tuesday told a California federal court that an electrical engineering professor has agreed to pay about $785,000 to settle a lawsuit accusing him of improperly trading shares of a radio technology company at which he previously served as an advisory committee member…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

00:00 100:00:03,880 –> 00:00:05,600Welcome to CIO Leadership Live.200:00:05,600 –> 00:00:09,520I’m Lee Rennick, executive directorof CIO communities for cio.com.300:00:09,920 –> 00:00:12,160And I’m very excitedand honored to welcome400:00:12,160 –> 00:00:15,920Annette Cooper, director of dataanalytics at Graham, to the show today.500:00:15,960 –> 00:00:17,640Annette, could you pleaseintroduce yourself600:00:17,640 –> 00:00:20,600and maybe tell us a little bitabout your current role?700:00:20,600 –> 00:00:20,840Yeah.800:00:20,840 –> 00:00:24,800So as you see in Annette Cooper I’mthe director of data and analytics here900:00:24,800 –> 00:00:25,760at Graham Construction.1000:00:25,760 –> 00:00:29,400So Graham is one of the largestconstruction companies in Canada.1100:00:29,840 –> 00:00:33,200And we also have a pretty big presencedown in the United States.1200:00:33,320 –> 00:00:36,600my role is leading the data and analyticspractice here.1300:00:36,720 –> 00:00:40,800And I’ve been at Graham about three yearsand I was the first one of me.1400:00:41,080 –> 00:00:43,800So data and analytics is new to Graham.1500:00:43,800 –> 00:00:46,120and we’re all going onthe journey together.1600:00:46,120 –> 00:00:47,320That is wonderful.1700:00:47,320 –> 00:00:48,440That must be incredible.1800:00:48,440 –> 00:00:51,720Well, I really appreciate you joiningus here today and thank you so much.1900:00:52,040 –> 00:00:53,400So we’ve develop this series,2000:00:53,400 –> 00:00:56,400to support the technology leaderin their tech and leadership journey.2100:00:56,760 –> 00:00:59,480So first question and I ask everyonethis question.2200:00:59,480 –> 00:01:00,840Could you please tell us a little bit2300:01:00,840 –> 00:01:03,840about your own careerpath and leadership journey today?2400:01:04,160 –> 00:01:06,560Any lessons learned along the waythat you could share?2500:01:06,560 –> 00:01:09,280Just sharinggenerally about your journey so far?2600:01:09,280 –> 00:01:12,400I think the lesson at the end of itall, I’ll do that.2700:01:12,400 –> 00:01:16,680First is there’s no one way to havea career path, particularly not in it.2800:01:17,200 –> 00:01:20,080And when I started outworking 20 years ago,2900:01:20,080 –> 00:01:23,080there wasn’t reallyeven this role that I’m sitting in now.3000:01:23,120 –> 00:01:27,160So I think the biggest lesson is,you know, do it your way.3100:01:27,160 –> 00:01:30,600There’s no there’s no pathway,there’s no prescription.3200:01:30,960 –> 00:01:35,560So I started offas, a researcher working in academics,3300:01:36,040 –> 00:01:40,320very much on the analysisside of the data world, and then ended up3400:01:40,400 –> 00:01:43,560working in central governmentin New Zealand for a long time3500:01:44,040 –> 00:01:45,840as a policy researcher.3600:01:45,840 –> 00:01:49,320And then I got offered the opportunityto move into a leadership role.3700:01:49,320 –> 00:01:52,600And I think that’s where I foundmy first real fit,3800:01:53,080 –> 00:01:55,680or feeling likethat was something that I did really well3900:01:55,680 –> 00:01:58,680and something that I really enjoyedand could bring skill to.4000:01:58,760 –> 00:02:01,560And then I’ve sort of grown from thereso much.4100:02:01,560 –> 00:02:05,640Like I said, it’s been a very non-linearmillennial style,4200:02:05,640 –> 00:02:10,040kind of twisty turny career,and I’ve followed my interests.4300:02:10,840 –> 00:02:12,960and I’ve also followed4400:02:12,960 –> 00:02:16,520other leaders that I thought were peoplethat I could learn from.4500:02:16,520 –> 00:02:19,080And as opportunities have come along,I’ve taken them.4600:02:19,080 –> 00:02:23,800So I moved away from governmentand into core technology4700:02:23,800 –> 00:02:25,800like I am now, because it was something4800:02:25,800 –> 00:02:28,120that I hadn’t done before,and it was something that interests me.4900:02:28,120 –> 00:02:31,240So just leveraging the wide rangeof skills that I had,5000:02:31,680 –> 00:02:36,360sort of in and around other leadersthat I was interested in learning from.5100:02:36,520 –> 00:02:37,560I love that, and,5200:02:37,560 –> 00:02:41,200you know, you have a lot of experiencein different areas, especially government.5300:02:41,560 –> 00:02:45,000But I’m sure there’s a lot of processand ways of processing things5400:02:45,000 –> 00:02:49,960and developing things that werevery different to, how you do things now.5500:02:50,000 –> 00:02:52,960But it probably helps and impacts on your,your role.5600:02:52,960 –> 00:02:56,880you know, there at Graham,every different place that I’ve worked5700:02:56,880 –> 00:03:00,240has given me a slightly different wayof looking at the world and also5800:03:00,240 –> 00:03:04,560a slightly different set of skillsfor analyzing how to get things done.5900:03:05,120 –> 00:03:08,560You know, is this a place where wewe really focused on process?6000:03:08,600 –> 00:03:11,280Is this a place wherewe’re really focused on relationship?6100:03:11,280 –> 00:03:15,520You know, what matters to the peoplesitting at the top table?6200:03:16,080 –> 00:03:17,840That’s the samewhether you’re working for,6300:03:17,840 –> 00:03:21,640elected official or,you know, the people that I work for here.6400:03:21,640 –> 00:03:22,400So, yeah,6500:03:22,400 –> 00:03:26,880it’s all just about that skill of howdo you get done what you need to get done.6600:03:27,120 –> 00:03:30,960And the diversity of my experiencehas given me lots of opportunities6700:03:30,960 –> 00:03:32,480to flex that muscle.6800:03:32,480 –> 00:03:34,200Well that’s wonderful.Thank you for sharing that.6900:03:34,200 –> 00:03:35,720I really appreciate that.7000:03:35,720 –> 00:03:39,240And congratulationsto Graham on the CIO Canada Award winning7100:03:39,240 –> 00:03:41,120project on enterprise data.7200:03:41,120 –> 00:03:43,600So I would love to learn a little bitmore about the project7300:03:43,600 –> 00:03:45,440and maybe how it transformed the business.7400:03:46,640 –> 00:03:46,920Yeah.7500:03:46,920 –> 00:03:50,720So Enterprise Data Platform was a greatbig audacious7600:03:50,720 –> 00:03:54,080goal, that I setwhen it came in about three years ago.7700:03:54,080 –> 00:03:57,120we as a business7800:03:57,120 –> 00:04:00,720were a little bit behind onsome of our use of data.7900:04:00,720 –> 00:04:04,640And I think that’s probablyjust the reality of a lot of businesses.8000:04:04,960 –> 00:04:06,560We all like to talk about that.8100:04:06,560 –> 00:04:07,800We’re really data enabled.8200:04:07,800 –> 00:04:09,560But reality is right.8300:04:09,560 –> 00:04:11,920It costs money and it takes time.8400:04:11,920 –> 00:04:16,200So because Graham has grown significantlythrough the journey acquisition,8500:04:16,480 –> 00:04:20,840one of the key things was we neededa platform that was going to be agnostic8600:04:20,840 –> 00:04:25,200to our main ERP or the ERP,you know, all the other things.8700:04:25,560 –> 00:04:28,320We wanted to have somethingthat was data specific.8800:04:28,320 –> 00:04:31,920So we went about building the platformitself,8900:04:32,120 –> 00:04:36,600where we could bring informationfrom across all of our major organizations9000:04:36,800 –> 00:04:40,560and across Graham’s disparate systemstogether9100:04:40,880 –> 00:04:44,880in a place that we could use itparticularly focused on operations.9200:04:44,880 –> 00:04:48,040So project operations, building9300:04:48,040 –> 00:04:51,600bridges, building giant highrises, the stuff we do at grain.9400:04:52,640 –> 00:04:52,960The other9500:04:52,960 –> 00:04:57,080thing that that in and of itself wasa big task, but the other thing was about9600:04:57,080 –> 00:05:01,440how do you get that out to people in a waythat is useful and usable9700:05:01,880 –> 00:05:05,760and recognizing the challengesof the folks in our field,9800:05:06,040 –> 00:05:09,040so they’re not sitting at desksall day long.9900:05:10,200 –> 00:05:13,440so we also built what we refer to as our,insights hub.10000:05:13,920 –> 00:05:17,120So that’s the thing that sitson top of the enterprise data platform.10100:05:17,120 –> 00:05:19,960That’s where all of our reports arethat we’ve built,10200:05:19,960 –>

By Zachary Parks, Derek Lawlor and Andrew Garrahan ( January 22, 2025, 4:24 PM EST) — With a game-changing advisory opinion on political coordination for a Texas PAC, 2024 started out with a bang at the Federal Election Commission.[1] Other consequential opinions, enforcement actions and regulations continued in the following months, challenging the notion that the politically divided commission cannot find consensus…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

By Christopher Cole ( January 22, 2025, 8:03 PM EST) — The Republican-led Federal Communications Commission on Wednesday reinstated complaints of alleged news distortion against ABC, CBS and NBC stations that the agency tossed in the final days of the Biden administration…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

By Rachel Scharf ( January 21, 2025, 10:45 PM EST) — The owner of a now-defunct LED screen distribution company lied to his Korean manufacturing partner about repaying an over $10 million debt in order to keep receiving shipments and pay himself a hefty salary, jurors heard as a civil fraud trial opened in California federal court on Tuesday…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

By Hayley Fowler ( January 17, 2025, 8:43 PM EST) — A North Carolina federal judge didn’t mince words in rejecting a joint request from opposing parties in an upcoming redistricting trial who sought a reprieve from a local rule largely barring electronics in the courthouse, saying “nobody needs a cellphone in the courtroom.”… Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

由新鴻基地產（新地）發展的西沙大型綜合發展項目的運動商業綜合部分「西沙GO PARK」今日舉行啟動禮，標誌著這個佔地130萬平方呎、集室外與室內運動、娛樂、餐飲及休閒體驗於一身的全新地標正式啟用。 政務司司長陳國基、中央人民政府駐香港特別行政區聯絡辦公室副主任祁斌、新鴻基地產主席兼董事總經理郭炳聯、新鴻基地產代理有限公司資深董事郭炳江、新鴻基地產執行董事郭基煇及新鴻基地產執行董事郭基泓擔任開幕禮主禮嘉賓，聯同、多位共創明「Teen」計劃師友，約一千名嘉賓、學生和老師一同見證香港迎來嶄新地標。 新鴻基地產主席兼董事總經理郭炳聯表示：「西沙項目是新地耗時數十年、近年最大型的綜合發展項目之一，當中西沙GO PARK將成為香港的全新地標。新地秉承『以心建家』信念，矢志發揮西沙周遭有山有水的秀麗景色，打造西沙GO PARK成為每個香港人的後花園，既可讓普羅大眾享受運動樂趣，亦適合三代同堂、連同家中寵物共享天倫之樂的新地標，不僅惠及周邊社區，亦吸引全港市民到訪。」 為推廣西沙GO PARK全民運動理念，開幕禮特別邀請共創明「Teen」計劃學員共同見證，並與奧運劍擊金牌得主江旻憓即場試玩新興運動匹克球（Pickleball），場面熱鬧歡快。新地作為共創明「Teen」計劃的策略夥伴之一，早前亦邀請約70名共創明「Teen」師友到西沙GO PARK試玩多項新興運動，擴闊學員眼界，發掘個人興趣與潛能。 政務司司長陳國基表示：「我要衷心感謝新鴻基地產一直以來對共創明『Teen』計劃的鼎力支持。新地一直致力履行社會責任，今天的活動正正是新地『以心建家』信念的體現。我們不單看到新鴻基地產對基層學生的支持，也看到他們對建設關愛共融社會的熱誠。在政、商、民三方繼續通力合作下，我深信我們一定能夠為我們下一代的成長、成才，創造一片更美好的藍天。」 新鴻基地產執行董事郭基煇表示：「GO PARK 善用附近漂亮的海岸線，以及鄰近西貢的島嶼和郊野公園，完美結合體育、行山、水上活動、零售及旅遊度假全方位體驗。作為全港唯一一個由私營機構營辦並對公眾開放的體育學院，GO PARK不僅有完善的硬件設施，更夥拍了十多個體育總會、知名體育學院等舉辦不同課程，推動全民運動、體育普及化、精英化、產業化，也正好符合政府全方位推動文化、體育及旅遊盛事發展的方向，助力香港成為國際體育盛事之都。」 新地持續支持共創明「Teen」計劃，過去兩期均有逾200名新地員工擔任計劃的友師，亦有捐款及舉辦多項不同類型的活動，協助學員找到自己的發展道路，新一期新地有逾200名員工報名擔任共創明「Teen」計劃的友師。 西沙GO PARK開創全新運動商業綜合體   推動香港體育發展新里程 西沙GO PARK佔地共130萬平方呎，以「公園式運動商業綜合體」為設計概念，由全球知名的扎哈‧哈迪德建築事務所（Zaha Hadid Architects）操刀，融合大自然形態的流線形設計於充滿未來感的建築之中，是集運動、娛樂、餐飲及休閒體驗於一身的嶄新地標。  西沙GO PARK劃分為兩大部份——100萬平方呎的多元化戶外運動公園 「GO PARK Sports」以構建面向公眾的體育學院為定位，提供十多個符合國際專業規格的體育設施，涵蓋熱門、城市和新興運動，適合一家大小以至專業的運動參與者，共同享受健康生活的樂趣，場地現正式對外開放予公眾人士透過手機應用程式「GO PARK Sports 」及網頁進行預約及租用；而30萬平方呎的「運動商業綜合部分」匯聚多間運動消閒及餐飲娛樂商戶，包括能容納1,500人、擁有一流設計和設備的多用途室內主場館；佔地共逾４萬平方呎的三大兒童遊樂區；逾３千呎的寵物公園，亦包括全天候室內游泳池、劍擊學校、健身中心、室外攀石牆等設施場地，共同實現身心靈健康、寵物友善、跨代共融的宗旨，凝聚各種興趣的社群，營造西沙充滿活力的現代社區生活。 全新水上活動中心「GO PARK Aqua」 與此同時，西沙GO PARK將增添全新水上活動中心「GO PARK Aqua」，預計快將試業。項目佔地13萬平方呎，充分展現西沙倚山傍海、擁有獨特海岸資源的特色，將與多個運動總會及機構合作，提供各類水上活動的課程與體驗，另外更設有多元化生活品味工作坊，讓一家大小輕鬆展開豐富精彩的探索之旅。此外，項目於海岸線設置別具特色的「巨型拍照相框」，可供訪客拍攝獨特打卡美照。 圖片說明： 一眾主禮嘉賓，為西沙 GO PARK 開幕 x  共創明「TEEN」進行啟動儀式，左起為：共創明「Teen」學員梁佩詩、新鴻基地產執行董事郭基煇、新鴻基地產代理有限公司資深董事郭炳江、政務司司長陳國基、新鴻基地產主席兼董事總經理郭炳聯、中央人民政府駐香港特別行政區聯絡辦公室副主任祁斌、新鴻基地產執行董事郭基泓、共創明「Teen」學員張家朗及符文豪。 LinkedIn Email Facebook Twitter WhatsApp source

Agentic AI promises to transform enterprise IT work. For CIOs and IT leaders, this means improved operational efficiency, data-driven decision making and accelerated innovation. Agentic AI’s ability to assess changing conditions in service operations (ServiceOps) and proactively recommend steps to reduce change failures sets the technology apart from traditional AI and automation tools. But before we explore the potential impact of agentic AI on ServiceOps, let’s look at the change approval process in most large enterprises. Traditionally, the manager from the change advisory board (CAB) coordinates the teams and stakeholders, makes final decisions to approve or reject proposed changes, and directs the implementation of changes. However, the DevOps teams that release new features constantly within the same organization don’t go through the traditional change approval process. DevOps may push thousands of changes daily, and the CAB process is simply too slow. DevOps teams follow their own practices of using continuous integration and continuous deployment (CI/CD) tools to automatically merge code changes and automate testing steps to deploy changes more frequently and reliably. The lack of a single approach to delivering changes increases the risk of introducing bugs or performance issues in production. When change occurs, organizations often lack the visibility and understanding of the change’s impact on the organization’s IT ecosystem. With the complexity of modern business operations and the accelerated pace of change driven by DevOps, organizations face a growing demand for a simpler way for IT service and operations teams to balance speed and risk. Agentic AI and the new AI agent Some of the most exciting capabilities of agentic AI are its ability to interact with a wide variety of tools and data, generating insights, and executing tasks in a proactive manner. Imagine an AI agent specifically designed to guide change management and DevOps teams to deploy system and software changes more rapidly and reliably. The AI agent proactively identifies risky changes by analyzing operations and service management data together, providing a change risk score, summarizing the insights, and recommending best actions — all in one place. With this information, teams can ask the AI agent additional questions such as “Should I approve the change?” or “Can I look at similar changes?” Using an AI agent, the CAB and DevOps teams get the answers needed to confidently determine the next best actions. For example, when a database upgrade is requested, the Change Risk Advisor AI agent within BMC Helix AIOps gathers historical operations and service data relevant to the database service, helping IT teams understand the risk of deploying the change. The Change Risk Advisor AI agent combs through past situations or problems and assesses the current service health status to recommend the best actions. If further due diligence is recommended, change management or DevOps teams can interact with the AI agent to ask further questions like “Who is the change owner?” or “Can I look at change collision?” Visibility into the real-time deployment landscape and additional context around the change enables both the CAB and DevOps teams to collaborate and apply better actions that reduce change failures. GenAI and agentic AI: The future of ServiceOps Generative AI (GenAI) and agentic AI play a powerful role in ServiceOps. When used to complement predictive and causal AI, service and operations teams can use AI-based risk assessment for changes. BMC ServiceOps offers a new operating model for accelerating change while predicting and managing risk across the enterprise. By integrating data and workflows between ITSM and AIOps tools, the BMC HelixGPT Change Risk Advisor agentic AI agent enables smarter, data-driven decision making. With agentic AI, CAB and DevOps teams get: Insights and recommendations throughout the entire change process Proactive change risk predictions for all changes Reduced outages caused by high-risk changes Accelerated change deployment without change anxiety Higher success rates by lowering change failures Moving forward We’re in a new era of AI service operations and management. BMC Helix is already paving the path for successful outcomes with BMC HelixGPT, an agentic system integrated into the BMC Helix Platform that powers ServiceOps. Discover how agentic AI can simplify change management and transform ServiceOps into a proactive force that improves business results in your organization. Visit here for more information or contact BMC. source