At the risk of dating myself, I’m a proud member of Gen X. So, perhaps I can be forgiven for channeling Jerry Maguire and George Constanza when I think about the key takeaways from the latest Forrester Wave™ evaluation of customer feedback management (CFM) solutions. My conversations with the customer references for the nine vendors included in this Forrester Wave reinforced my evaluation and what I have been hearing from our clients: The “how” is often more important than the “what” when buying CFM solutions. In a market where vendors’ technical offerings are incredibly similar, CFM buyers need to consider the wise words of some 1990s icons: “Help me help you.” CFM vendors offer a range of services, but buyers often focus on the tech and don’t budget for adequate services. The need for services does not necessarily decrease with organizational maturity. For example, some reference customers for this research use strategic vendor services for advanced predictive and what-if analyses as well as for simpler survey design and deployments — freeing up their team for higher-value work. Buyers should assess their own maturity, resources, and speed requirements when considering the role of services. “It’s not you, its me.” Nearly half of the customer references I spoke with cited internal reasons for not using some of the features offered by their CFM solution. For example, most reference customers underuse the analytics tools offered by their CFM. For some organizations, internal policies limit their ability to bring data into the CFM to perform these analyses. Other organizations prefer to pull data out of the CFM because they do analysis in other tools. Either way, CX leaders need to understand their organization’s policies and processes when selecting a CFM to ensure contextual fit. And because no blog in 2024 is complete with requisite mention of generative AI (genAI), CFM buyers are still looking for vendors to “Show me the money!” GenAI-enabled features, like natural language interfaces to query data, are top of mind for buyers. Many vendors are rushing to respond, but expectations still exceed reality. As we’ve written recently, CX teams should keep expectations in check and focus on employee-facing use cases for genAI first. Forrester clients: Check out the latest new report for more insights, and book a session with me if you’d like to go deeper. source

indias-generative-ai-startup-landscape-nassscom LinkedIn Email Facebook Twitter WhatsApp The post 行業研究報告: 2024 年印度生成式 AI 新創公司格局 appeared first on VeriMedia. source

TL;DR: Microsoft Visio Professional 2021 for Windows is a professional diagramming tool that helps you visualize data and structures, and it’s now $17.97 (reg. $249) through November 21. As your business grows, so does the complexity of your processes and structures. Sometimes, the best way to figure out a particular task, issue or concept is by building a diagram. And that is exactly what Microsoft Visio Professional 2021 was made for. This powerful software helps you visualize data and workflows faster, with user-friendly controls and a vast library of templates. Through November 21, you can get a lifetime license on Windows for only $17.97 (reg. $249). Research tells us that the human brain can process images in just 13 milliseconds. That’s way faster than you could ever explain the same information in text. Considering the time you could save communicating with diagrams, you might see the potential to increase efficiency in your business. The only tricky part is compiling the visual content in the first place. If you’re not a designer, it can feel like a painstaking process. Rated 4.9/5 stars by verified purchasers, Visio Professional 2021 is the ultimate shortcut. This diagramming tool makes it super easy to show rather than tell. You don’t even need design chops to use it efficiently. Features The software offers a content library containing over 250,000 premade shapes, stencils and templates, helping you build a wide variety of diagrams. Visio Pro supports flowcharts, mind maps, org charts, reporting structures, floor plans, fishbone diagrams, SWOT analysis, network diagrams and more. Its dynamic design makes it applicable to a wide range of businesses and industries. You can also upload Excel data sets to automatically generate org charts and use your finger or a pen to arrange diagrams on touchscreen devices. With this deal, you get access to a digital download complete with a lifetime license on one device. Order Microsoft Visio Professional 2021 for Windows today for only $17.97, $232 off the full price — only until 11.59 PM PT on November 21. Prices and availability are subject to change. source

learning-to-manage-uncertainty-with-ai-mit-bcg LinkedIn Email Facebook Twitter WhatsApp The post 行業研究報告: 學習利用 AI 管理不確定性 – MITSloan BCG appeared first on VeriMedia. source

Many Mac users wonder if they need extra antivirus software. The answer depends on what you use your Mac for and where you’re using it from. The macOS operating system is tightly controlled and uses sandboxed apps that are highly resistant to breaches. It also comes with a built-in antivirus program called Xprotect that offers basic protection. For most home users, or for business users already protected by their organization’s premium antivirus software, these features should offer adequate security. On the other hand, those who use their Macs for high-risk activities like Dark Web research, investigative reporting, illegal media sharing, and political activism require advanced security features that Xprotect lacks. Free Mac antivirus software from third-party providers sometimes include extra utilities like password managers or junk file removers as well, appealing to users who need a more complete solution. In this article, I test and compare the top six free antivirus software providers for Mac based on protection capabilities, performance, and usability to help you choose the right solution for your use case. Top free antivirus software providers for Mac 2024 comparison The table below compares the six best free antivirus software providers for Mac based on common features. However, this doesn’t tell the whole story — keep reading for complete reviews that also consider crucial factors like safety, performance, and ease-of-use. Bitdefender: Best overall Image: Bitdefender Bitdefender is a well-respected antivirus provider that offers a free on-demand malware scanner and removal tool for Macs. The software is easy to install and navigate, with a bare-bones interface that nonetheless provides advanced users with granular scanning options for customized protection. The app runs silently in the background, conserving computer resources, so you’ll barely know it’s there. I also appreciated that it didn’t continuously hassle me to upgrade to a paid version, and instead simply included an unobtrusive banner ad at the bottom of the dashboard for those who are interested. SEE: How to Create an Effective Cybersecurity Awareness Program (TechRepublic Premium) Why I chose Bitdefender Bitdefender offers a safe, accurate, lightweight antivirus tool for Macs that provides free access to its independently-validated detection algorithm without any frills. It’s my top overall pick for security-conscious Mac users who need beefier protection without performance trade-offs. Pricing Free for one device. Business plans start at $18.99 per month. Features Hourly virus signature updates. Searches for malware in a wide variety of file types including archives, pdf, pkg, zip, and rar. Growl notifications. Scans running applications and daemons. Can exclude files and folders from custom scans. The Bitdefender free AV dashboard. Image: Nicole Rennolds Pros and cons Pros Cons Top rated protection regularly validated by outside agencies. Some paid security products are Windows-only. Scans don’t use a ton of resources. Offers so many products and plans that finding the right one can be difficult. App runs silently in the background without pop-ups. Malwarebytes: Best cleanup utility Image: Malwarebytes Malwarebytes provides a free virus cleanup tool that’s popular among IT experts because it’s compatible with other security software (including Xprotect) and it’s great at catching the trickier malware that other software couldn’t detect. Malwarebytes is especially useful for Mac users since it’s integrated with the third-party AdwCleaner tool, one of the best utilities for cleaning up adware, bloatware, toolbars, and other potentially unwanted programs from macOS. My main quibble with it is that the software never truly closes while the Mac is running, which could cause performance issues over time. SEE: 6 Best Enterprise Antivirus Software Choices in 2024 (TechRepublic) Why I chose Malwarebytes Malwarebytes is a trusted name in the IT industry for its powerful free malware detection and removal utility. It’s compatible with other AVs and often detects unusual malware that software like Xprotect misses, so I recommend it as a cleanup utility after a known infection. Pricing Free for one device. Business plans start at $119.97 per year. Features Real-time protection scans new files. Trusted Advisor protection score with personalized recommendations. Digital footprint discovery looks for your passwords and other personal data on the Dark Web. Scans for unusual malware and potentially unwanted programs. Customizable CPU usage settings. The Malwarebytes dashboard with Trusted Advisor score. Image: Nicole Rennolds Pros and cons Pros Cons Integrated one of the best cleanup tools for Macs. Free version never truly closes and continues using CPU resources. Works well with other AV solutions. May not be as accurate for frontline virus detection. Catches unusual threats that other tools miss. Avira: Best for free add-on features Image: Avira The Avira antivirus software for Mac packs a lot of extra security features and tools into its free offering. It’s the only option on this list to provide free scheduled virus scanning, allowing you to run scans automatically while you’re away from your Mac so you can avoid the performance impacts. Avira also provides a free VPN service with 1 GB of monthly traffic, a free password manager, and a junk file cleanup utility. On the other hand, while it’s a reputable company that’s regularly validated by outside agencies, Avira does constantly pester you with pop-ups and nudges to upgrade to a paid plan, giving it the feeling of an untrustworthy or even scammy service. SEE: Best Mac Password Managers (TechRepublic) Why I chose Avira Avira provides a lot of extra security tools for budget-conscious users who want more than basic antivirus. Its constant pop-ups can get frustrating and don’t help with the performance impacts, but Avira is a trusted company for endpoint protection. Pricing Free for one device. Paid plans start at $9.99 per month. Features Real-time scans of new files. Free scheduled virus scans. VPN with 1 GB bandwidth. Password manager. Junk cleaner. Avira’s free scheduler options. Image: Nicole Rennolds Pros and cons Pros Cons Protection regularly tested by third-party agencies. Lots of pop-ups and nudges to upgrade to a paid plan. Highly customizable app with lots of free add-ons. Can slow down other applications while scans are running. More cloud security coverage Features Real-time threat protection. Exception

By Daniel Garrie and Jennifer Deutsch ( November 18, 2024, 4:43 PM EST) — Imagine a courtroom where key evidence — a video of the defendant confessing to a crime — is so convincing that the judge and jury have little reason to doubt its authenticity…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source