IDC Link: ServiceNow 1Q24 results announce ‘AI platform’ era
May 6, 2024: ServiceNow’s 1Q24 earnings call introduced the term “AI platform” as a positioning statement, notes IDCs Stephen Elliot, who sees compelling possibilities for the company and customers alike. “Early indications and discussions from Now Assist customers highlight positive cost savings and staff productivity,” he writes.
Generative AI takes center stage in latest ServiceNow release
March 20, 2024: ServiceNow’s latest platform release, dubbed Washington DC, moves the cloud-based IT management and operations software company sharply in the direction of generative AI, with new features designed to help companies working with that technology.
IDC Market Note: ServiceNow entwines partnerships with genAI development
March 13, 2024: IDC’s Snow Tempest examines ServiceNow’s latest announcements, which reveal an intertwined strategy of generative AI development and industry partnerships aimed at targeted industries and use cases. “These partnerships offer ServiceNow a strategic adoption opportunity for organizations considering work with generative AI.”
