Transform Customer Experience with Customer Data Platform and Generative AI

With each positive interaction a customer has with a brand, they expect similar or higher levels of service in the future. Unfortunately for brands there is no finish line, only continuous improvement to create better experiences.

Brands realize that putting the customer at the center of their business is a way to deliver consistent, personalized, and timely engagement across digital and physical channels and across marketing, sales, service, and support functions.  

According to I...

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