- ITIL Strategist – Direct, Plan, and Improve
- ITIL Leader – Digital and IT Strategy
For an in-depth look at ITIL certification, see ITIL certification guide: Costs, requirements, levels, and paths.
How does ITIL help business?
A well-run IT organization that manages risk and keeps the infrastructure humming not only saves money but also enables everyone in the organization to do their jobs more effectively. For example, brokerage firm Pershing reduced its incident response time by 50% in the first year after restructuring its service desk according to ITIL guidelines, enabling users with problems to get back to work much quicker.
ITIL provides a systematic and professional approach to the management of IT service provision, and offers benefits including reduced costs and improvements to productivity, use of skills and experience, IT services using proven best practices, delivery of third-party services, and customer satisfaction through a more professional approach to service delivery. According to PeopleCert, ITIL can also help businesses improve services by helping businesses manage risk, disruption, and failure; strengthening customer relations by delivering efficient services that meet their needs; establishing cost-effective practices; and building a stable environment that still allows for growth, scale, and change.
