I have several friends who are public-school teachers. As with many teachers, they love the core mission of education but get frustrated by the administrative aspects of their jobs. Two of the most cumbersome are frequent changes in curriculum and state teaching standards.
Customer experience (CX) leaders face a similar challenge. In recognition of CX Day 2024, Bain & Company, in collaboration with Kantar and Qualtrics, released a new set of global standards for customer exper...
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