Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for both businesses and their customers. IVR answers common questions, directs calls to the right agents, and reduces wait times — giving customers quicker resolutions and fewer hold-ups.
For companies, IVR cuts service costs by automating repetitive tasks and freeing up agents for complex issues, helping to optimize resources and enhance the customer experience.
Implementing or upgrading an IVR sy...
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