We can’t know the potential or limitations of new technology, but we can empower people throughout our organizations to think proactively about solutions that utilize AI, and to educate and empower their peers. Act as guides and cheerleaders for AI experiments and projects at all levels.
The agentic org chart
How should IT leaders think about job roles within their organizations with the rise of generative and agentic AI? In our recent interview Salesforce’s Marc Benioff discussed how he is focusing less on hiring customer service professionals in favor of AI agents, whilst reskilling existing customer service people to become account managers, where he needs more humans.
Within IT and strategy some organizations have a named individual or team with overall responsibility for leading AI projects and solutions. They cascade out lots of technical training for existing infrastructure-, connectivity-, data center-, and end-user supporting staff.
