Periods of heavier-than-usual call traffic are inevitable for any type of call center. If you can handle call queue management effectively, it presents an opportunity for your team to strengthen customer relationships and relish the achievement of a job well done.
If not, peak calling hours can become stressful communication choke points that lead to high customer churn and rampant employee burnout.
The tiniest tweaks in your approach can make all the difference — we’ve gathered the best e...
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