Rest
Step 1: Test — start small to validate ideas
Unlike the Lean Startup method, which focuses on “Build” as its first step, our framework opens with experimentation. In many cases, gen AI models are already “consumer-ready” and don’t require significant software development to get started. But before committing significant resources to an AI initiative, starting small, and validating the idea, is essential.
We tried a few experiments in this phase, including the introduction of RestGPT to improve employee productivity. In our first release, we used ChatGPT’s “engine” running on enterprise infrastructure in a safe environment with data in our own separate tenant.
To ensure we followed a controlled and structured approach, we established guardrails, including a responsible use policy where employees agreed to use gen AI in line with our risk and governance approach.
