Core means to efficiency
Like many large enterprises, Accenture has a highly complex digital core that contains a variety of IT solutions ranging from office architectures and multi-cloud, to data fabric and security platforms. The digital core is essential to run the business and enable quick onboarding of emerging technology, but the complex service chains and multiple technology stacks require a significant amount of human support. That, in turn, has made the rapid adoption of new technology difficult to integrate throughout the business.
To smooth that process, AATA is an agnostic, open system with agentic architecture that enables IT teams and end users to interact with the core to resolve issues or deliver customer solutions without having to connect to an agent or file a single ticket.
Accenture started working on AATA in 2023, starting with a conceptual architectural model. “Then we started to think about how people would consume the technology to derive value, so we wanted it to be largely democratized,” Courtney says. “You could have an open standards orchestration layer and a consistent prompt layer, but then enable teams to be able to either consume natively available agents, plug in existing automation or gen AI processes, or actually create custom agents if that was what required.”
