A solution within reach
Simply put, Aishwarya is AUM Biotech’s IT department. After seeing Salesforce co-founder, chairman, and CEO Marc Benioff talk about AI agents on CNBC last year, Aishwarya was inspired to dig into what the new technology could do for his business.
“I’m not a coder, I’m a cancer researcher,” he says. “But for the past several months, I’ve drawn myself into learning through YouTube and Google.”
AUM Biotech was already using Salesforce for its CRM and Salesforce Data Cloud to manage and govern its data, so much of the hard work around data hygiene to get agentic AI off the ground was already done. And within a month, he deployed Agentforce SDR (sales development representative), an autonomous agent to scale top of funnel efforts, streamline prospect qualification, and generate a 24/7 pipeline.
