“You’ve probably already put together your existing API integrations,” he says. “Tweak that rather than thinking that you’ve got to completely reinvent the whole bit. Just adjust that to meet the way that your AI needs to talk to it, rather than thinking, ‘Oh, it’s AI, I’d better rewrite everything I’ve learned in the past.’”
Experimenting with orchestration
IBM is one company that’s taking on agent integration in house. The tech giant began experimenting with agent-like tools eight years ago, and it now has agents deployed in several workflows, including IBM’s sales and IT departments, says Suzanne Livingston, vice president at IBM watsonx Orchestrate Agent Domains. HR was the early test case, and now, agents operate many HR functions.
“There are a lot of processes in HR, and it’s difficult for employees to understand how to work with the HR system,” she says. “We use one [app] at the time, and if you’ve ever used one of these enterprise HR systems, you had to find the instructions to know exactly what you wanted to do. And, by the way, those instructions changed every month.”
