AI has some very human biases: Here’s how your organization can avoid them

It’s naive to think employees won’t use this tool at their fingertips. And why shouldn’t they? AI has proven time and time again that it can be extremely useful for time savings, idea generation or finding the building blocks to get started. But it’s also imperfect, and while useful for many tasks, it needs to be reviewed with a critical eye. Rather than an end-to-end solution, think of AI as a high-functioning intern — eager to perform and please, but can’t yet go unchecked.

5. Don’t assume AI has no agenda, is unbiased and rational

In a much more inglorious way than scary, rebellious AGI taking over humanity, the technology companies that control AI development are not always free of political and commercial agendas. As such, these agendas can find ways to bleed into AI responses. 

Even if you’ve managed to avoid the pitfalls of biased responses, the risk of hallucination still looms large. OpenAI’s own research shows that o3 and o4-mini models hallucinate 33% and 48% of the time, respectively. Again, while probably benign in personal use, a bank deciding whether to give someone a loan, taking into consideration factors like name, race and zip code, could have negative and harmful results.