When something breaks in your home, your office, or in a venue you frequent what is your expectation? Is it that you will just deal with having a broken product, offline printer, or down elevator? Most of us would expect a service technician will show up to the rescue to return the given product or asset to operations so we can get back to productivity.
In IDC’s recent Product Innovation and Aftermarket Services Survey, service leaders noted a priority to improve service (quality and s...
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