- Clean, relevant, and connected data
- Aligned processes and governance
- Empowered, skilled people
A digital leader understands the importance of people, process and data for any technology to bring in transformational results. The transformation doesn’t just come by implementing some technology tool like AI, but it requires a transformational shift in the way people see and use these tools. Unless these tools create value in the user’s daily life, the transformation fails. Digital transformation is people transformation. They work across silos to ensure that the right capabilities are developed internally and that culture supports experimentation, agility, and accountability.
Example: A digital leader may realize that the operations team lacks data context. Instead of pushing an AI dashboard, they first run a “data bootcamp” for ops leads — improving digital literacy.
AI alone doesn’t transform. Thoughtful use of AI does
When you say, “AI will make it better,” you are outsourcing your future to a tool.
