00:00 Hello. Good afternoon and welcome to CIO Leadership Live. I’m Maryfran Johnson, CEO of Maryfran Johnson Media, and the former editor in chief of CIO magazine and events. Since November 2017this video show and audio podcast has been produced by the editors of cio.com and the digital media division of foundry, which is an IDG company. Our sponsor for this episode today is Ohio based Hyland Software, which provides industry leading enterprise content management and process management software. Hyland’s content solutions empower its customers to deliver exceptional experiences by connecting their systems and managing high volumes of diverse content that accelerates and automates processes and workflows. Visit the hyland.com website to learn more. And now onward to today’s guest, which I’m very pleased to say is the Senior Vice President and CIO at Hyland Software, Stephen Watt, Steve is responsible for the global delivery of corporate IT services for Highlands, rapidly expanding employee base now encompassing more than 3500 Highlanders around the world. He joined Highland 20 years ago as an is infrastructure administrator, back when the company had only 185employees and an IT team of six people as the business grew rapidly and expanded globally, Steve played key roles in the deployment of new technologies that supported the company’s explosive growth. He served in several key roles during his long tenure, much of that focused on infrastructure, systems, process and policy, and he was promoted into the CIO role, officially in early 2021 prior to Hyland, he worked as an IT director in the education industry and an independent IT consultant. Steve, welcome and thanks for joining me here today. Thank you very much. Maryfran, it’s a pleasure to be here. All right. Excellent. Now it is, as we talked about earlier, as we were getting ready for this show today. It’s really rare I went and I think I called you a unicorn, and because it’s rare to find a CIO who has such a long tenure with a single company, talk about what has kept you challenged and engaged at Hyland software all of these years.Yeah, for me, personally, it’s been, it’s been quite a journey.You know, when I was working in the IT field, especially as I was finishing school,you know, I was planning on a career in electrical engineering, and I happened to get in contact with what Hyland was, and really over this time,you know, it’s a couple of specific things for me, I was really interested in the IT front on a company that was sort of in that mid market, that was on a growth trajectory, You know, striving to become enterprise.And that was very that was very attractive. And then really, what’s kept me here is that with our growth and everything, there’s never been a, you know, a slowdown in the number of challenges that we’ve had to solve. And I love solving interesting problems. And then the cliche answer of it is that I’ve truly enjoyed the people that I’ve worked with over this amount of time. I think we’ve all had those jobs where we worked with people that we did not enjoy, the people that you were working with on a day to day basis, but Highland, I think, has had a unique position to attract great people that I’ve really had an honor working with, and, you know, being a part of that journey with them. So that has been a big part of it, as well as just the pleasure I’ve had with my colleagues and, you know, solving big problems together is a great way to spend your time. Well, tell us too, a little bit about Hyland’s market, the people that buy the Hyland software that has expanded over time as well. Tell us a little bit about that customer base out there that has part of that explosive growth?Yeah, definitely. We sell into almost any vertical market that you can think of, whether it’s healthcare, financial services, commercial manufacturing. Our software is pretty ubiquitous in its application, and that’s just, you know, a lot of it is due to the configurability and the in the, you know, the number of solutions that we can offer our customers today, that is that has been exciting. Our customer base has continued to grow significantly since I’ve been with the organization. And it’s been interesting to see how that, how that presents itself comes with its own unique challenges as you enter into like highly regulated markets like health care or financialbut again, it’s it’s fun to solve those interesting challenges. So yeah, and around the world at this point, you’ve got somewhere around 15,000 customers. That is correct. Yeah, around 15,000 customers across two.Pretty much every vertical market you can think of. Okay, now let’s talk about the size and scope of your technology team. Those six people that you started out with back 20 years ago is now about the size that the entire company was when you joined. It’s a upwards of 170 folks in it now. Yes, that is correct, yeah. So that’s been kind of a surreal experience of itself, and that growth of seeing that when you’re running a department that’s the same size as the entire organization was, kind of puts in perspective, you know, what the stakes are, and the fact that you shoulder a lot of responsibility to help the organization continue to move in the right direction, yeah. How have you, how have you structured that technology team to deliver the most value to the rest of the business? And I take it that’s changed a great deal over the 20 years. So what is your most kind of, the most recent snapshot of what your org structure looks like for the technology group? Yeah, you know, the way that we’re structured now is, is, it’s definitely not a unique perspective on on what we do, but we try to organize in sort of