Tech Republic

When you migrate to UCaaS (Unified Communications as a Service), voice, video, messaging, and collaboration tools are combined into a single cloud-based platform. Employees can sign into a one service for all communications, which is more efficient and easier to secure. But migrating from a legacy system isn’t easy. Downtime, data transfer challenges, and frustrated customers can turn an upgrade into a headache. With the right strategy, though, you can work with a good UCaaS provider to ensure a seamless migration — avoid interruptions, confusion, and angry calls from lost customers. 1 RingCentral RingEx Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Medium (250-999 Employees), Large (1,000-4,999 Employees), Enterprise (5,000+ Employees) Medium, Large, Enterprise Features Hosted PBX, Managed PBX, Remote User Ability, and more 2 Talkroute Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features Call Management/Monitoring, Call Routing, Mobile Capabilities, and more UCaaS migration challenges Migrating from a legacy system Moving from an older legacy system usually entails issues with compatibility, integration, and data migration. Some of the common problems include: Incompatibility with cloud systems: Older PBX systems and analog devices often lack the integrations needed for modern UCaaS platforms. Hardware dependency: Proprietary hardware ties businesses to outdated vendors and complicates upgrades. Network limitations: Legacy routers and switches may not support the bandwidth or QoS requirements for seamless VoIP and video communication. Device overload or redundancy: Separate tools for conferencing, faxing, and voicemail can create inefficiencies when consolidating systems. Security vulnerabilities: Outdated devices may lack encryption or modern security protocols, posing risks during the migration process. To mitigate these issues, businesses should carefully evaluate their current infrastructure and make any necessary updates before migrating to UCaaS. They should also work closely with their chosen provider to verify which devices will work and which must be upgraded before deployment. Here is a list of some of the equipment that may throw a curveball during your UCaaS migration: Analog desk phones: Older phones using copper wiring may need replacement with VoIP-compatible models. PBX systems: On-premises systems often lack the features or integrations required for UCaaS platforms. DECT phones: Wireless handsets designed for legacy systems may not support modern VoIP protocols. Pagers: Standalone paging devices require consolidation into UCaaS to streamline internal communication. PA systems: Public address systems may need upgrades to integrate with cloud-based UC platforms. Fax machines: Physical fax devices often require a cloud-based fax solution to ensure compatibility. Video conferencing equipment: Older hardware tied to proprietary platforms may not integrate with UCaaS video tools. Routers and switches: Legacy network devices can bottleneck bandwidth, affecting UCaaS performance. Call recording systems: Outdated recording hardware may not align with cloud-based call management. Specialized industry devices: Tools like intercom systems in healthcare or retail handheld scanners might need reconfiguration or replacement. Some of this equipment may work with an adapter, such as a VoIP gateway to support analog phones, or a fax ATA that supports a multifunction printer. Have the specs for technology like pagers, PA systems, and DECT devices on hand for discussions with vendors. The key is finding out early on in the process what you are going to be able to keep using, and what needs to be fully replaced. If you discover late in the process that something won’t work, it will be much more complicated and costly to make a change. Migrating from another cloud phone system Many VoIP (Voice over Internet Protocol) phone service providers offer unified communications services, but sometimes they don’t support all of the channels and technology that a business requires — so businesses are forced to migrate to UCaaS. For more info, see this post about the differences between UCaaS vs VoIP and when each one works best. The good news is that moving from a cloud phone system to UCaaS is often more straightforward than transitioning from a legacy system. But it’s not without its challenges. Adding messaging, video, and collaboration tools requires careful planning to avoid disruptions and ensure a smooth transition. Here are some common challenges people encounter during this type of UCaaS migration: Feature overlap and redundancy: Businesses may already use separate tools for messaging or video that duplicate UCaaS capabilities. User training and adoption: Employees used to simpler systems might need support learning new features. Data integration and migration: Moving call logs, contacts, and voicemail between systems can be complex. Network optimization: UCaaS places greater demands on bandwidth and network quality compared to a cloud phone system. Customization adjustments: Replicating workflows and customizations from the cloud phone system may require extra configuration. There are obvious benefits to consolidating different communication tools, such as messaging, video conferencing, and collaboration, which were previously handled by separate systems. But it requires careful planning to avoid redundancy, ensure smooth integration, and ensure that all employees are comfortable using the new platform. Check out our white paper: Welcome to the UCaaS Era Preparing for a smooth UCaaS migration Set some goals so you’re sure of a smooth transition for your team and customers. Essential points to consider include: Making sure your timeline is comprehensive and specific. Adding milestones and deadlines for each phase of the project. Assigning responsibilities to team members, such as data mapping and system testing. Planning for roadblocks or unexpected challenges. Setting up regular communication sessions with your UCaaS provider. Next, it’s time to assess your current communications infrastructure. Some of the things to look for in your audit are: How many employees and devices use the system. The type and frequency of communication used, such as voice, video conferencing, and messaging. Your current system functionalities and which ones are in use. Current system limitations. All the hardware and software you use to keep your system running. Any licenses and subscriptions you might need to upgrade or renew. Finally, identify recurring sources of friction that might negatively impact your migration process. Common pain points could include: Low quality for calls. Lack

Webinar platforms have come a long way since Microsoft first launched its video conferencing software NetMeeting in 1996, but the core idea remains unchanged. Today, webinars are versatile tools for training, education, communication, and marketing, enabling presenters to engage with audiences in real time through polls, surveys, and questions. Webinars excel at generating leads, raising awareness, teaching skills, and demonstrating products. Their direct-to-camera presentation feels authentic — even when pre-recorded — and helps brands build their presence. Despite their versatility, webinar software platforms are easy to use.  However, there are many different kinds of webinars you can host, so it’s important to be aware of the best practices of each. 1 RingCentral RingEx Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Medium (250-999 Employees), Large (1,000-4,999 Employees), Enterprise (5,000+ Employees) Medium, Large, Enterprise Features Hosted PBX, Managed PBX, Remote User Ability, and more 2 Talkroute Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features Call Management/Monitoring, Call Routing, Mobile Capabilities, and more The only five types of webinars Here are the different types of webinars you’re going to see: Live webinars. On-demand webinars. Simulated live webinars. Hybrid webinars. Virtual workshop webinars. In case you’re wondering… Are webcasts a type of webinar? Not really. Webcasts are one-way broadcasts of audio and video content over the internet to a large audience. Webinars, on the other hand, are typically interactive and geared towards smaller groups. SEE: Learn more about the key differences between a webinar and webcast. With that out of the way, here are the all the different types of webinars. Live webinars Live webinars are real-time events, which means hosting them can sometimes feel daunting. At the same time, the live format comes with some distinct advantages. First of all, it’s the best type of webinar for audience interaction. Participants can ask questions, answer polls, and engage with the presenter and content as it’s coming in. This feels authentic and keeps everyone involved — you’re not just telling your brand story, you’re inviting users into the conversation. Everyone says “create engaging content.” Well, a live webinar is actually engaging. People have to show up on time, and they may be on screen with other attendees. Live webinars help presenters connect with participants on a more personal level. Attendees can explain why they joined the webinar, what they hope to gain, their biggest fears about buying, and so on. You are not going to get that kind of connection by emailing someone a whitepaper. Some companies deliberately use live webinars as a community-building tool. For example, Adobe often holds live webinars to showcase new features for its creative software suite, deliver tutorials, and build a community of users around its products. SEE: Learn best practices for hosting an engaging webinar. On-demand webinars On-demand webinars are pre-recorded online presentations that users can watch anytime. This is more convenient for users than having to attend a live or simulated live webinar at a certain time. And it’s a lot easier for presenters to get their ideas in front of more people. Online learning platforms, business consultants, and software-as-a-service (SaaS) providers often have libraries of in-depth lessons, tutorials, and seminars as on-demand webinars. This is great for students, as many of them prefer to access lessons, tutorials, and seminars at their own pace and on their own schedule. Furthermore, many will want the ability to watch certain presentations multiple times. These benefits are typically only possible with on-demand webinars. Microsoft is a good example of a company that hosts a library of on-demand webinars to guide users through its products and services. These tutorials help individuals and businesses get the most out of their Microsoft products, and they may also contribute to building brand loyalty. On-demand webinars are a solid passive lead generation strategy — if you are creating any type of webinar content, there probably is not a big downside to publishing an on-demand option online. Download our free eBook: Attracting your Webinar Audience: A Guide to Lead Generation Simulated live webinars Simulated live webinars are pre-recorded presentations that go live at scheduled times. While these events don’t feature a live presenter, attendees can still participate in polls and surveys during the live presentation. They can help businesses reach audiences across multiple time zones. The pre-recorded format also means you can deploy the same content multiple times to different audiences. Simulated events are ideal when companies want to drive engagement without hosting live events. For instance, Amazon Web Services (AWS) uses simulated live webinars to teach users to leverage the power of its cloud technology. These technical workshops train users to deploy applications and use AWS tools. Hybrid webinars Hybrid webinars are a combination of live presentations and pre-recorded segments. This solution allows for the convenience of polished, pre-recorded content and facilitates interaction with audiences during live sections. With the right software and preparation, hybrid webinars can get the best of both worlds. It strikes a balance between flexibility and convenience. HubSpot does a decent job of using hybrid webinars to introduce new products and services. Its webinars balance managing the company’s messaging, building its community, and answering customer questions. Virtual workshop webinars Virtual workshop webinars entail group discussion and practical exercises. Usually, an instructor or subject matter expert leads these workshops, and they aim to give attendees hands-on experience with whatever the subject is that’s being presented. The virtual workshop webinar format is great because it allows participants to engage in interactive learning worldwide. Like many online course platforms, Coursera runs virtual workshop webinars on topics like programming and business development that you can access from anywhere. These workshops often include things like interactive coding challenges, group discussions, and other hands-on activities. The four standard webinar formats Most webinar software allows the following four formats for webinars: Single presenter. Panel discussion. Product demo. Q&A. Some webinar platforms allow you to mix formats. A panel

The Human Rights Law Centre has released a new guide that empowers Australian tech employees to speak out against harmful company practices or products. The guide, Technology-Related Whistleblowing, provides a summary of legally protected avenues for raising concerns about the harmful impacts of technology, as well as practical considerations. SEE: ‘Right to Disconnect’ Laws Push Employers to Rethink Tech Use for Work-Life Balance “We’ve heard a lot this year about the harmful conduct of tech-enabled companies, and there is undoubtedly more to come out,” Alice Dawkins, Reset Tech Australia executive director, said in a statement. Reset Tech Australia is a co-author of the report. She added: “We know it will take time to progress comprehensive protections for Australians for digital harms –  it’s especially urgent to open up the gate for public accountability via whistleblowing.” Potential harms of technology an area of focus in the Australian market Australia has experienced relatively little tech-related whistleblowing. In fact, Kieran Pender, the Human Rights Law Centre’s associate legal director, said, “the tech whistleblowing wave hasn’t yet made its way to Australia.” However, the potential harms involved in technologies and platforms have been in the spotlight due to new laws by the Australian government and various technology-related scandals and media coverage. Australia’s ban on social media for under 16s Australia has legislated a ban on social media for citizens under 16, coming into force in late 2025. The ban, spurred by questions about the mental health impacts of social media on young people, will require platforms like Snapchat, TikTok, Facebook, Instagram, and Reddit to verify user ages. A ‘digital duty of care’ for technology companies Australia is in the process of legislating a “digital duty of care” following a review of its Online Safety Act 2021. The new measure requires tech companies to proactively keep Australians safe and better prevent online harms. It follows a similar legislative approach to the U.K. and European Union versions. Bad automation in tax Robodebt scandal Technology-assisted automation in the form of taxpayer data matching and income-averaging calculations resulted in 470,000 wrongly issued tax debts being pursued by the Australian Taxation Office. The so-called Robodebt scheme was found to be illegal and resulted in a full Royal Commission investigation. AI data usage and impact on Australian jobs An Australian Senate Select Committee recently recommended establishing an AI law to govern AI companies. OpenAI, Meta, and Google LLMs would be classified as “high-risk” under the new law. Much of the concerns involved the potential use of copyrighted material in AI model training data without permission and the impact on the livelihoods of creators and other workers due to AI. A recent OpenAI whistleblower shared some concerns in the U.S. Consent an issue in AI model health data The Technology-Related Whistleblowing guide points to reports that an Australian radiology company handed over medical scans of patients without their knowledge or consent for a healthcare AI start-up to use the scans to train AI models. Photos of Australian kids used by AI models Analysis by Human Rights Watch found that LAION-5B, a data set used to train some popular AI tools by scraping internet data, contains links to identifiable photos of Australian children. Children or their families gave no consent. Payout after Facebook Cambridge Analytica scandal The Office of the Australian Information Commissioner recently approved a $50 million settlement from Meta following allegations that Facebook user data was harvested by an app, exposed to potential disclosure to Cambridge Analytica and others, and possibly used for political profiling. Concerns over immigration detainee algorithm The Technology-Related Whistleblowing guide referenced reports about an algorithm being used to rate risk levels associated with immigration detainees. The algorithm’s rating allegedly impacted how immigration detainees were managed, despite questions over the data and ratings. More Australia coverage Australian tech workers have whistleblowing protections detailed The guide outlines in detail the protections potentially available to tech employee whistleblowers. For instance, it explains that in the Australian private sector, different whistleblower laws exist that cover certain “disclosable matters” that make employees eligible for legal protections. Under the Corporations Act, a “disclosable matter” arises when there are reasonable grounds to suspect the information concerns misconduct or an improper state of affairs or circumstances in an organisation. SEE: Accenture, SAP Leaders on AI Bias Diversity Problems and Solutions Public sector employees can leverage Public Interest Disclosure legislation in circumstances involving substantial risks to health, safety, or the environment. “Digital technology concerns are likely to arise in both the public and private sectors which means there is a possibility that your disclosure may be captured by either the private sector whistleblower laws or a PID scheme — depending on the organisation your report relates to,” the guide advised Australian employees. “In most cases, this will be straightforward to determine, but if not we encourage you to seek legal advice.” Australia: A testing ground for the ‘good, bad, and unlawful’ in tech Whistleblower Frances Haugen, the source of the internal Facebook material that led to The Facebook Files investigation at The Wall Street Journal, wrote a forward for the Australian guide. She said the Australian government was signaling moves on tech accountability, but its project “remains nascent.” “Australia is, in many respects, a testing centre for many of the world’s incumbent tech giants and an incubator for the good, bad, and the unlawful,” she claimed in the whistleblowing guide. SEE: Australia Proposes Mandatory Guardrails for AI The authors argue in their release that more people than ever in Australia are being exposed to the harm caused by new technologies, digital platforms, and artificial intelligence. However, they noted that, amidst the policy debate, the role of whistleblowers in exposing wrongdoing has been largely disregarded. Haugen wrote that “the depth, breadth, and pace of new digital risks are rolling out in real-time.” “Timely disclosures will continue to be vitally necessary for getting a clearer picture of what risks and potential harm are arising from digital products and services,” she concluded. source

You’ve set up your fax machine according to the manufacturer’s instructions, and everything appears to be in order — but how can you be sure it’ll actually work? By sending a test fax. Sending a test fax is the best way to confirm that your device is connected properly and your documents will end up in the right hands. This is really important if you need to fax a check or other sensitive document. Typically, the process requires less than 10 minutes, and you can send a test fax for free. This is true if you are using a fax machine, a computer with a fax modem, or an online fax service. 1 RingCentral RingEx Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Medium (250-999 Employees), Large (1,000-4,999 Employees), Enterprise (5,000+ Employees) Medium, Large, Enterprise Features Hosted PBX, Managed PBX, Remote User Ability, and more 2 Talkroute Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features Call Management/Monitoring, Call Routing, Mobile Capabilities, and more The easiest way to test fax Like many people, the easiest test fax service I know of is run by Hewlett-Packard (HP). It’s been around for years, and it is a simple, cost-free way to test whether your machine is ready to send and receive messages — and you don’t even need an HP brand machine to use it. As a bit of background, most fax devices are programmed to issue either a printed or digital report that confirms the status of your transmission, and a successful fax usually results in a report that marks the file as “in process” or “sent.” Of course, if your machine encounters trouble, you might see a notification reading “no answer,” “busy,” or “unable to connect.” While these reports are helpful for determining whether or not your fax was sent, they don’t tell you if your machine can receive transmissions. That said, HP’s test fax number, 1-888-HPFaxme (1-888-473-2963 U.S.), provides a great way to make sure that both the outgoing and incoming pathways are open. In fact, this automated system even sends you a response fax to let you know the line is working properly. If your device is connected and programmed correctly, you should receive a response fax in as little as five minutes. A wait longer than 10 minutes may indicate an issue with your line or fax settings. As suggested, you can send your test file using any brand of machine — and as long as you’re located within the United States, it’s completely free. SEE: Learn how to use a fax machine and some simple fixes if it’s not working. What to include in your test fax You don’t need to send an actual document to the test number, as a single cover sheet will suffice. The main idea here is to include your complete and accurate 10-digit fax number in the document header, as this will tell HP where to send its response. Remember, much like a document header, your fax header appears at the very top of every file you send. A fax header must include key contact details, such as your name, company, fax number, and recipient’s fax number, along with the date and time of transmission. This information is programmed directly into the machine before sending your fax. From the main menu of your machine’s control panel, select Setup, Fax Setup, and then Preferences. From there, you should be able to input header specifics through the Fax Header option. As an extra precaution to ensure a successful transmission, HP also recommends that you temporarily suspend any services, such as caller ID or spam blocking. These features can interfere with the fax signal and result in test failure. Your exact machine’s control panel steps may vary. Check with the vendor or their online resources if you have trouble. What to do if the test fax fails If you’re stuck waiting for more than 10 minutes, it’s time to troubleshoot. Clearly, your machine is encountering a problem — but it may not be clear if the failure is on the sending or receiving end of the fax signal. In most cases, the specific issue can be identified and fixed by running through a series of sequential steps, starting with a fax test report. Often, you can get an idea of where the failure occurred by selecting the Run Fax Test or Fax Test Report option from your machine’s Setup or Fax menu and reviewing the diagnostic printout. This may provide guidance as to where the signal went awry. Test fax failed to send Regardless of whether you are using a traditional machine or online service, fax does not take long to send. If it’s been longer than a few minutes and the fax hasn’t been sent, you should start troubleshooting. First, check the fax connection by calling the fax number. If you don’t hear a fax tone, make sure that all cords are plugged into the correct ports according to the manufacturer’s instructions. If the line appears to be connected, you can support a successful transmission by adjusting certain machine settings. Try lowering the machine’s fax speed, typically found in the Advanced Fax Settings menu. You can also turn on Error Connection Mode, which will slow the transmission automatically if it detects that line quality is compromised. Sending your fax in black and white can also simplify the sending process. Note that these adjustments may require more time to transmit. If you’re still experiencing an issue, reconfirm that the machine’s Dial Type is set to Tone rather than Pulse. Today’s phone lines use tone dialing, so any fax device set to detect a pulse signal may not be able to establish a connection. Test fax was not received It’s possible that your fax went through, but your machine was unable to process the response signal from HP. If you suspect this might be the case,

Overdraft protection is a service for bank accounts that covers transactions when there aren’t enough funds in the main account, preventing costly nonsufficient funds (NSF) fees and returned payments. Overdraft protection can be set up with a backup account, credit line, or credit card. When funds are low, money transfers from this backup source to cover payments. Some banks offer this service at no extra charge, while others might charge a nominal fee. If you are currently looking for a bank that offers overdraft protection, U.S. Bank is a great choice. U.S. Bank lets you link multiple business deposit accounts or credit products to your primary account for overdraft protection. Visit U.S. Bank’s website for more information on their services. How overdraft protection works When you write a check or authorize a payment that exceeds your account balance, an overdraft can happen. With overdraft protection, banks cover these transactions using funds from a designated backup source, such as a savings account, credit card, or small line of credit, sparing you from NSF fees. Depending on the bank, there might be a small fee, which typically falls below $20, for each transaction. This backup transfer can ensure smooth transactions and prevent any disruptions that bounced payments might cause. Pros and cons of overdraft protection Pros Prevents NSF fees: By covering payments when your account lacks funds, overdraft protection helps avoid NSF fees, which can be costly and harm your reputation. This is particularly helpful for those who process frequent transactions or manage several payment accounts. Maintains vendor relations: Overdraft protection ensures payments go through without bouncing, maintaining trust and goodwill with vendors and partners. This reliability is critical for small businesses that depend on prompt payments to build long-term relationships. Provides cash flow flexibility: Businesses with seasonal income or clients on delayed payment terms can benefit from the backup of overdraft protection, helping them navigate cash flow gaps. This added flexibility allows for smoother operations during lean times without interrupting essential payments. Minimizes disruptions: Overdraft protection reduces the risk of payment interruptions, ensuring bills and invoices are paid on time even when cash flow is low. Minimizing such disruptions is crucial for maintaining consistent operations, especially in client-facing businesses. Cons Frequent fees: Overdraft protection often incurs a fee per transaction, which can accumulate quickly if overdraft use becomes frequent. While each individual fee may seem manageable, the total cost over time can eat into profits. Potential for high interest: When overdraft protection is linked to a credit line, interest is charged on any borrowed amount, which can add a significant expense if balances are not promptly repaid. This interest can compound if a business relies too heavily on credit for cash flow. Reliance on credit: Frequent use of overdraft protection may lead to a habit of depending on it, which can reduce budgeting discipline and lead to overspending. Over time, this reliance can create a cycle of dependency, making it harder to manage cash flow independently. Limited effectiveness: If your backup accounts also lack funds or have usage limits, overdraft protection may fail to cover certain transactions. This could result in additional fees or bounced payments, which negates the benefit of having the protection in place. More Banking Coverage Types of overdraft protection plans Linked savings account: A linked savings account can automatically transfer funds to cover overdrafts when the primary checking account falls short. This setup is usually low-cost, though transfers may be limited to a certain number per month. Credit line protection: With this plan, the bank provides a small credit line specifically for overdrafts, charging interest on the amount used until it’s repaid. This option is useful for those who may occasionally need larger sums to cover cash flow gaps, but it comes with interest charges. Credit card backup: Linking a credit card to the account allows the bank to cover overdrafts by charging the credit card, typically with a fee or interest. This option provides flexibility but can become costly if the borrowed amount is not repaid quickly. Overdraft transfer service: This service links multiple bank accounts, automatically transferring funds from one to another to cover shortages in the main account. It’s a flexible option for those with multiple accounts, though each transfer may come with a small fee. Who needs business overdraft protection? Not all businesses require overdraft protection, but for companies with inconsistent cash flow or those in startup phases, it can be invaluable. Small businesses operating on a tight budget or experience payment delays due to client terms, like freelancers or seasonal businesses, might benefit. Businesses lacking dedicated financial management may also find overdraft protection useful as a safeguard against unintentional account shortfalls, providing peace of mind and allowing business owners to focus on growth instead of stressing about potential overdrafts. Steps to avoid account overdrafts In addition to reviewing the policies of a bank when opening a bank account or choosing a bank for your business, there are steps you can take to actively avoid paying account overdraft fees. Monitor balances regularly: Checking your account balance through online banking helps ensure you know your financial status. This practice can prevent unexpected overdrafts by informing you of incoming and outgoing transactions. Set up alerts: Many banks offer low-balance alerts via email or text to notify you when your account dips below a specified threshold. These alerts help you take proactive steps, such as depositing funds, before an overdraft occurs. Budget carefully: Forecasting expenses and creating a detailed budget helps you allocate funds appropriately and anticipate periods when funds may be low. A well-planned budget can serve as a roadmap for managing both regular and unexpected expenses. Maintain a reserve fund: Setting aside a small reserve in a linked savings account can act as a buffer during times of low cash flow. This reserve can cover unforeseen expenses without needing to rely on overdraft protection. Limit authorized users: Restricting account access to only essential team members helps control spending and reduces the likelihood of

A distributed denial-of-service (DDoS) attack vector attempts to overwhelm a VoIP server with phony user requests. Because this massive volume of traffic is more than your network can handle, it can force your online service or website offline, preventing legitimate user requests from processing. Cybercriminals can use them to disrupt your Voice Over Internet Protocol (VoIP) network services, which form the backbone of most modern business phone services and call center software. VoIP services are highly susceptible to DDoS attacks because attackers don’t have to knock them offline to disrupt communications — a VoIP DDoS attack that ultimately fails may still significantly degrade voice call services. Attackers can crash a business phone system in seconds. Imagine the damage to a popular brand during peak holiday shopping season, or to a power company during a blackout. Let’s walk through how these attacks happen and specific steps you can take to defend against them. 1 RingCentral RingEx Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Medium (250-999 Employees), Large (1,000-4,999 Employees), Enterprise (5,000+ Employees) Medium, Large, Enterprise Features Hosted PBX, Managed PBX, Remote User Ability, and more 2 Talkroute Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features Call Management/Monitoring, Call Routing, Mobile Capabilities, and more Anatomy of a VoIP DDoS attack Distributed Denial of Service attacks flood a network with enough fake traffic to crash anything online, like a website, app, or phone service. Legitimate users are denied service because the network is busy handling an astronomical number of fake requests. It’s not hard to imagine how a VoIP server that handles a few hundred calls an hour will encounter some serious issues responding to a sudden spike of a few thousand calls per second. Attackers use massive robot networks of interconnected devices — aka botnets — to carry out these attacks. Typically, these are compromised devices including, computers, routers, mobile phones, and IoT devices (smart home and wearable gadgets). Modern criminal botnets are capable of performing a massive number of repetitive actions to further DDoS attacks, spam campaigns, and credential stuffing attacks. In a nutshell, a VoIP DDoS attack is a massive amount of garbage traffic hitting your network that prevents legitimate traffic from being handled. This could cause a disruption in service, crash the network, or escalate into a ransomware attack where a critical business system is down until you pay up. Hackers often target (Session Initiation Protocol), the protocol used to initiate VoIP. They can send a massive volume of SIP call requests that can crash the victim’s VoIP server. This is known as a SIP flood attack. Another common tactic is a SIP reflection attack, where the threat actor sends requests to thousands of random servers, but spoofs the victim’s IP address in the SIP requests. These servers send back responses to the victim, whose VoIP server is now flooded with requests. How to prevent VoIP DDoS attacks Any of the best business phone service providers have already implemented these defenses and a whole lot more. Businesses using those services should talk to their provider about the best way to prepare for VoIP DDoS threats, and the steps the provider is taking to keep the network safe against the latest threats. If you are responsible for the infrastructure, here are seven ways you can defend your network from VoIP DDoS attacks. 1. Use a reverse proxy Instead of allowing clients and web requests to interact directly with your servers, a reverse proxy sits in front of them, intercepting their messages. Therefore, the reverse proxy shields your servers by handling and filtering requests on their behalf. This is why they are also known as gateway servers. Because reverse proxy servers receive the HTTP endpoint requests meant for origin servers, they can boost security, reliability, and performance. As a result, you can use a reverse proxy to protect your servers from DDoS and foreign attacks. Here are some specific ways a reverse proxy server protects your infrastructure from DDoS attacks: Regulating inbound traffic to ensure only legitimate ones are allowed through. Protecting your critical resource servers (web, application, and database servers). They mask your origin server’s IP address, making it harder for hackers to target. Reducing latency by taking some computational load off your origin server, such as encrypting and decrypting transport layer security (TLS/SSL) communications. They use load balancing and web acceleration to improve user experience. They improve server performance by using rate limiting, content caching, and load balancing. 2. Deploy real-time, adaptive network monitoring The best network monitoring tools can help prevent DDoS attacks through their ability to detect unusual network activity in real time. More than rote network monitoring, it can detect abnormal behavior in your network after establishing a baseline of typical activity as reference points. As a result, your network security defenses are better positioned to adapt to the unusual traffic spikes caused by DDoS and defend endpoint protocols and IP blocks against malicious requests. Along with preventing VoIP DDoS attacks, these real-time network monitoring can help prevent VoIP fraud. 3. Implement rate limiting Once your network monitoring has established a network activity baseline, you can implement rate limiting, which is a strategy for limiting network traffic to forestall malicious bot activity and any other consequence of a DDoS attack, such as system resource exhaustion and overuse. Rate limiting works by delaying or outrightly blocking requests from a single IP address or several traffic sources, especially when their request exceeds a threshold. Rate limits are implemented in several ways to ensure only legitimate traffic is allowed. For example, they ensure a user, agent, or endpoint can’t repeat an action or activity within a certain duration of time, essentially restricting the number of requests that can be made to a resource. The overall effect of rate limiting makes it much more difficult for an attacker to launch a DDoS attack successfully. In general, rate limiting allows

It can be a very competitive hiring landscape for many. Fortunately, today’s employers have many options for talent acquisition — and are increasingly able to leverage technology to drive efficiency and better results. However, maximum effectiveness requires a combination of both traditional and technology-driven strategies. Over the years, I’ve seen first-hand how sound recruiting strategies can help organizations compete for talent in even the most competitive industries. 2 PCRecruiter Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Micro (0-49 Employees), Small (50-249 Employees) Micro, Small Features API, Applicant Tracking System, Document Management / Sharing, and more 3 Zoho Recruit Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features API, Applicant Tracking System, Document Management / Sharing, and more What is a recruitment strategy? A recruitment strategy is a company’s plan on how it will attract, interview, hire, and onboard employees. It includes the tactics and approaches the company, its HR staff, and hiring managers will use in its recruitment practices. Why are hiring strategies important? Hiring strategies provide direction and set the stage for actions designed to find candidates, interest them in the company and specific open positions, and bring them on board. Hiring strategies ensure that everyone is on the same page and supportive of the organization’s brand, overall goals, and objectives related to hiring. Effective hiring strategies include: Improve hiring efficiency: Defined hiring strategies create process workflows to help you recruit and hire talent faster for critical roles. Align with the organization’s business objectives: Hiring practices need to support the organization’s direction and goals. New hires will be brought on board to help the organization achieve these goals. Position the organization competitively: In a competitive hiring landscape, companies must ensure that they’re setting themselves apart from other job opportunities candidates may have. Follow legal and regulatory requirements: Organizations must ensure that they comply with a myriad of laws related to hiring. There are numerous recruitment strategies that companies could put into practice — both traditional and those powered by new and continually advancing technology. Traditional recruitment strategies As I’ve consulted with various companies, I’ve found that while technology is crucial these days to streamline hiring processes, there are some traditional, tried-and-true measures that still get results. 1. Ensure and communicate a strong employer brand A strong employer brand, like a strong company or product brand, sets a company apart. The opposite is also true. Some companies have a bad reputation. Your brand must be real — you must be a great place to work! In addition, you also need to take steps to let people know that you’re a great place to work. This can be done through a combination of ongoing and role-specific communications via websites and other channels. It’s important that these messages be consistent across channels and designed to tell a compelling story about your company and its employees. In addition to content developed by communication professionals, user-generated content, in this case, content created by your employees, can be a great way to convey your organization’s culture in a meaningful and impactful way. 2. Develop a robust employee referral program As Mercer tells us: “Referral-based hiring is a popular talent acquisition (TA) practice in today’s job market, primarily because it can save businesses time and money when selecting and recruiting new staff.” The idea behind employee referrals is simple and logical: your current employees aren’t likely to refer someone to work for your organization who they don’t believe will be a good fit and do a good job. After all, the referral reflects on them. In addition, chances are high that good employees will recommend others who are likely to be good employees. A robust employee referral program can take advantage of these benefits, helping you to build a cohesive, brand-supportive workforce while also cutting recruiting costs and boosting time to hire. I’ve implemented referral programs while working in corporate settings and have advised clients on how to do so; their results have been consistently positive not just in terms of access to top candidates but also for engaging existing employees in the process and clearly conveying to them the importance of their role in helping to source and hire great employees. I’ve seen situations where employees are very excited to have their recommendations come on board; they are well-positioned to serve as natural mentors. Referrals can also help to shorten the recruitment process as confidence in these candidates is boosted. 3. Leverage social media Social media channels can be a great way to connect with and engage potential job candidates. While LinkedIn is the obvious go-to platform for recruitment  — it was originally established as a jobs platform, after all — it’s not the only one. Other social media channels may be appropriate for your recruitment marketing efforts depending on the demographics of the types of candidates you’re recruiting for a specific role. For instance, if you’re recruiting for creative positions, TikTok and YouTube may provide you with a rich landscape for finding talented individuals whose creativity is demonstrated via those platforms. 4. Recruit from within According to McKinsey’s “The State of Organizations in 2023” report, only 5% of organizations say they have the capabilities needed to achieve a competitive advantage. Many go outside of their organizations to recruit talent to fill those gaps. However, others are discovering the value of developing that talent internally through reskilling and upskilling and, in the process, turning the table to recruit from within. It’s a win-win. Organizations benefit from readily available talent that is already familiar with the organization and likely a good fit for its culture. Employees benefit, too, from the opportunity to learn and develop new skills — something that many employees point to as a key benefit and a compelling factor in their decision to join and stay with an employer. In fact, 48% of American employees would go to a new job if they

Long before the era of smartphones, there was a time when communication devices were limited to telegram messages. But an emergent technology was on the way that would allow people to send images and documents over telephone lines for the first time in history. While it wasn’t named as such at the time, this was the first iteration of the fax machine. And while many think that fax machines emerged in the past few decades, it’s a much older invention with a surprisingly long history spanning from the 19th century. So here’s everything to know about the modern fax machine, how it evolved into what we know today, and why this technology is so important for laying the groundwork for modern fax servers and business phone services capable of handling millions of faxes each year. 1 RingCentral RingEx Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Medium (250-999 Employees), Large (1,000-4,999 Employees), Enterprise (5,000+ Employees) Medium, Large, Enterprise Features Hosted PBX, Managed PBX, Remote User Ability, and more 2 Talkroute Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features Call Management/Monitoring, Call Routing, Mobile Capabilities, and more Who first invented the first fax machine? The first version of the fax machine was invented by the Scottish inventor and mechanic Alexander Bain in 1843. He was awarded a patent for advancements in generating and controlling electric currents, as well as enhancements in timekeeping, electric printing, and signal telegraphs. How did Bain’s fax machine work? Bain’s invention was for a “recording electric telegraph” that could send images over long distances. This worked by scanning a metal surface with a stylus attached to a pendulum. The scan detected and translated the image into electrical signals that could then be sent over a telegraph line. The message was replicated at the receiving station using electrochemically sensitive paper infused with a chemical solution akin to the one devised for his chemical telegraph. Alexander Bain was an amateur clockmaker and used parts from his clock mechanisms to alter telegraph machines and create his fax machine. This ingenious combination of his engineering skills and his understanding of electricity led to a new way to share images and documents. A bit about the inventor and academic Alexander Bain Bain became an influential figure in several fields, including education reform, moral philosophy, linguistics, logic, and psychology. He held prestigious positions at the University of Aberdeen and started the analytical philosophy-focused journal “Mind.” But his fax machine invention was perhaps his most significant contribution to technology and emerged from his interests in telegraphy, electromagnetism, and electricity. The patent was filed 33 years before the invention, making it one of the earliest and most influential versions of modern telecommunications. In 2016, he received the prestigious Technology & Engineering Emmy Award posthumously, recognizing his groundbreaking contributions to image transmission. Who invented the first modern fax machine? The global corporation Xerox is credited for inventing the first modern fax machine, the LDX System, on May 5th, 1964. It was constructed in the company’s research center based in Webster, NY.  This facsimile system used a cathode ray tube to generate images, and they also created a variant that could send images to computers for printing. What made the LDX system revolutionary? This technology was a step beyond previous technologies because of its ability to transmit copies between two locations through one of the following methods: A coaxial cable. A microwave channel. A telephone line. This made it possible to send faxes more flexibly and outside of dependent networks. The LDX system also functioned on xerographic technology, which works by creating an electrical charge in the areas of a document that need to be inked onto paper. This combination of technologies allowed for the machine to produce an accurate and detailed reproduction of an electronically transmitted document. How similar is the LDX system to fax machines today? Xerox’s LDX system could transmit regular-sized documents over long distances in about six minutes, marking a revolutionary step in communication technologies. Today’s fax machines may bear similarities to the LDX but have also undergone several improvements. Modern fax machines are much faster, more compact, and offer better image quality overall. They also use digital technology, which allows for data compression and hence quicker transmission times. However, the fundamental purpose of transmitting scanned printed material, both text and images, remains the same between the LDX and modern-day fax machines. Evolution of the fax machine Here’s a chronological timeline of each major advancement that transformed the fax machine from a simple communication tool into the versatile machines we use today: 1843: Alexander Bain created an experimental facsimile machine with synchronized pendulums that could scan information from a metal plate. 1851: Frederick Bakewell further improved Bain’s design with rotating cylinders that resulted in a clearer sharper image. 1865: Giovanni Caselli presented the Pantelegraph in France. This technology used a regulating clock to synchronize the scanning of images for telegraphic transmission. 1924: A picture of Calvin Coolidge was wirelessly sent by Richard H. Ranger from New York to London. This was done with the Photoradiogram, a machine that could transmit signals remotely. 1924: Herbert Ives successfully transmitted the first color facsimile using color separations. 1964: The Xerox Corporation introduced the LDX System, which was the first commercial form of fax machine technology available. It was able to transfer a letter-sized document in about six minutes. 1966: Xerox’s revolutionary Magnafax Telecopier had the capability to connect to any telephone line and transmit a letter-sized document within a mere six minutes. 1974: The transmission time for a single-page fax was reduced to just three minutes. 1980: Japan’s NTT and KDDI developed the ITU G3 Facsimile Standard, leading to a surge in fax technology and establishing fax as one of the first truly universal communication methods. 1985: GammaLink introduced the first computer-based fax board, GammaFax, integrating computers into the global network of fax machines. This paved

As of Dec. 27, Apple has stopped selling the iPhone 14, iPhone 14 Plus, and third-generation iPhone SE in all E.U. member states, including France, Germany, Italy, and Spain. This decision follows regulations requiring electronic devices sold in these countries to feature USB-C charging ports, which these models lack. The European “Common Charging” Directive 2022/2380, which establishes new rules for radio equipment sold in the E.U., took effect on Dec. 28. Amongst other things, it mandates that most gadgets — including phones, tablets, and cameras — charge via USB-C in a bid to reduce e-waste and address market fragmentation. Beyond requiring USB-C ports, the directive mandates that devices supporting fast charging comply with the USB Power Delivery standard, enabling quicker charging speeds and up to 240W of power. Devices must also come with clear labelling that informs customers about the charging standards and capabilities. Must-read Apple coverage Why is this directive needed? A universal charging standard ensures one charger can work for multiple devices, reducing the need to own or purchase different cables. It also prevents manufacturers from bundling their specific chargers with their products and adding its associated cost to the price. SEE: Apple Intelligence EU: Potential Mac Release Amid DMA Rules Furthermore, standardising USB-C creates a level playing field for accessory makers by removing proprietary technologies like Apple’s Lightning Port, allowing them to design products compatible with all devices without restrictions or licensing fees. The iPhone 14, iPhone 14 Plus, and iPhone SE — as well as the Magic Keyboard — all come with the Lightning Port that have now been removed from Apple’s online stores across most E.U. countries, as reported by MacRumors. The phase-out started around Dec. 20, after the devices were discontinued in Switzerland. As the U.K. left the E.U. in 2020, the devices can still be purchased in England, Wales, and Scotland; however, the devices are not available in Northern Ireland, as it operates in the E.U.’s single market. These Apple devices are still available outside of Europe, such as in the U.S., India, and China. Apple-authorized resellers in the E.U. will be able to continue selling the Lightning-enabled iPhones until they run out, according to French website iGeneration, which also broke news of the impending discontinuation on Dec. 13. The tech giant initially claimed the E.U.’s regulation “stifles innovation” in a statement to Reuters in 2020; Apple eventually relented, adding USB-C ports to the iPhone 15 series in 2023. Europe accounts for more than a quarter of Apple’s total revenue, so the loss of its market would cost the company dearly. SEE: Apple Must Pay Back €13 Billion in Unpaid Taxes to Ireland, E.U. Court Rules Does the new regulation affect customers who already own these models? The new law does not impact customers who currently own these devices; however, it prevents manufacturers from selling non-USB-C enabled handsets in the bloc, even if they were on the market before Dec. 28. All iPads and AirPods sold by Apple are already USB-C only. While the directive does mean the cheapest iPhones are no longer available in the E.U., Apple’s standard product timeline would have likely seen the iPhone 14 series being discontinued in September 2025 had it not come into force when it did. Indeed, a fourth-generation iPhone SE with USB-C connectivity has been slated for release in early 2025. source

Grasshopper is a fully digital banking service focused on business banking solutions for startups, small businesses, and freelancers. By offering features like no-fee business checking, virtual and physical debit cards, and integration with top accounting software, Grasshopper aims to simplify financial management for entrepreneurs who prefer a tech-forward approach. Are you curious if Grasshopper is the best fit for your business? Below, we’ll explore Grasshopper’s core features, pricing, and comparisons with other banking options. Grasshopper’s fast facts Our rating: 4.8 out of 5 Starting price: Free business checking with no monthly maintenance fees or minimum balance requirements. Key features: Zero monthly fees. Digital and physical debit cards. Automated expense tracking. Compatibility with accounting tools like QuickBooks. Image: Grasshopper Grasshopper has gained traction among startups and digitally focused small businesses looking for a flexible, all-digital banking experience. With advanced automation, expense tracking, and user-friendly integrations, it supports companies looking to streamline financial tasks without needing physical bank branches. Let’s dive into Grasshopper’s features, pricing, and how it stacks up against similar banking services. Grasshopper reviews: User opinions and ratings 4.65/5 Grasshopper users frequently praise its simplicity, fee-free structure, and compatibility with accounting software, making it a great option for entrepreneurs. Many users appreciate the time-saving benefits of its automated expense tracking and integrations with QuickBooks and Xero. On the downside, Grasshopper lacks options for cash deposits, which can be a drawback for some businesses. Additionally, it may not suit companies that prefer traditional banking interactions. Overall, for digitally native businesses, that want to choose a streamlined business banking provider, Grasshopper is a trusted option for online banking. TrustPilot: 4.6 out of 5 stars G2: 4.7 out of 5 stars Customers have noted Grasshopper’s straightforward setup and digital banking tools as major advantages, especially for simplifying cash flow management. Some users, however, find the absence of cash deposits limiting if they deal with physical transactions frequently. Grasshopper’s pricing structure Grasshopper’s pricing is built around accessibility, offering a business checking account without monthly fees or balance requirements. This is appealing for businesses aiming to minimize expenses while still getting access to high-quality digital banking tools. No monthly fees: Fully free for account setup and maintenance. Unlimited ACH transfers: No fees for ACH transfers between accounts. Virtual and physical debit cards: Available without added costs. Automated expense tracking: Built-in tools help users categorize and monitor spending. Grasshopper’s low-cost, high-efficiency approach makes it a strong choice for digitally-focused businesses, allowing them to avoid the fees associated with traditional banks. Key features of Grasshopper Business Checking 4.7/5 Grasshopper provides valuable features tailored to startups and small businesses. Here’s an overview of what you get: No monthly fees Grasshopper doesn’t charge maintenance fees or require a minimum balance, making it a budget-friendly choice. This flexibility allows startups and smaller companies to save on banking expenses while accessing essential banking functions. Automated expense tracking With automated expense categorization, Grasshopper saves businesses time and improves financial transparency. Users can review spending in real time, simplifying budget management and monthly accounting. Accounting software integration Grasshopper syncs with QuickBooks and Xero, allowing for streamlined bookkeeping and tax preparation. The integration reduces manual entry and gives users a clear view of cash flow. Digital and physical debit cards Grasshopper offers virtual and physical debit cards for team spending, which can be customized for specific budgets and spending limits. This feature helps businesses manage spending effectively while maintaining control over finances. Would our expert use Grasshopper Business Checking? 5/5 Grasshopper suits small businesses and entrepreneurs who prefer digital banking and don’t need access to cash deposits. With its no-fee structure and integrations with popular accounting software, Grasshopper is ideal for companies aiming to minimize costs while maintaining smooth financial operations. Our expert’s opinion: Grasshopper is an excellent option for businesses prioritizing low fees, tech-driven solutions, and seamless integration with accounting tools. However, for companies that require physical branch access or cash-handling capabilities, a traditional bank might be more suitable. Grasshopper pros No monthly maintenance fees or hidden charges. Automated expense tracking for easy financial management. Integrates with popular accounting tools like QuickBooks and Xero. Offers both virtual and physical debit cards for team spending. Grasshopper cons No option for cash deposits. Limited to online-only services; no physical branches or ATMs. Does not offer business loans or credit options. Alternatives to Grasshopper business checking If Grasshopper Business Checking doesn’t fit all your needs, here are some alternatives to consider: Bluevine Business Checking Chase Complete Business Checking® Mercury Business Checking Starting price Free Free (waivable $15/month fee) Free Key features 1.5% interest on balances up to $250,000 Free ACH transfers Business loans available Nationwide branch network Same-day deposits Mobile payment tools Online platform for tech startups Enhanced FDIC insurance Mercury is a fintech company, not an FDIC-insured bank. Deposits in checking and savings accounts are held by our banking services partners, Choice Financial Group and Evolve Bank & Trust ®; Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through insurance to apply. Key distinctions Benefits from interest-bearing for qualified accounts Known for extensive in-person banking support Optimized for digital-first, tech-focused businesses Learn more Visit Bluevine Bluevine is a financial technology company, not a bank.Bluevine deposits are FDIC-insured through Coastal Community Bank, Member FDIC. Visit Chase Visit Mercury Mercury is a fintech company, not an FDIC-insured bank. Banking services provided by Choice Financial Group and Evolve Bank & Trust ®️; Members FDIC. Deposit insurance covers the failure of an insured bank. Methodology To create this review, we analyzed Grasshopper’s banking features and compared them to similar platforms while we evaluated user reviews from various sources. We considered the unique needs of small business owners to determine how well Grasshopper might be able to meet those requirements compared to its competitors. Conclusion Grasshopper Business Checking is a strong, accessible choice for digital-first businesses and startups looking for a fee-free bank account. With useful tools like automated expense tracking, seamless accounting software integration, and digital and physical debit