Knowledge management (KM) is experiencing an exciting transformation fueled by the merging of generative AI, human-centered practices, and the evolving landscape of hybrid work. In 2024, two major events — Knowledge Summit Dublin and KMWorld 2024 — offered fascinating insights into this evolution. Attendees witnessed a remarkable journey, transitioning from imaginative discussions about AI’s potential to the tangible realities of its application in the field. Here are my key takea...
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