Transactional use cases: Three out of five (61%) banks use the technology for transactional use cases such as credit analysis, portfolio management, risk assessment, legal contracts, offers, tenders, and pitch documents.
Employee productivity: In 55% of banks, gen AI supports employees, for example in the form of assistants.
Marketing and customer service: Nearly half (49%) of bankers surveyed said they use gen AI within their marketing or customer service operations.
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