Bentley Motors CIO Kirsty Mason on building the skills foundation for AI adoption

Tableau, we might be using Power BI, but what’s, what’s the capability we really need, and are we using the right tool for the right thing?

Because if we’re just visualizing some data in Excel, there’s probably a way to do it, rather than if you join in data together from different sources, etc. So it was really then looking to rationalize the the amount of systems we had delivering the capability.

So that’s where we had to take the business on, on this journey with us, because it would involve them potentially changing the systems that they used. We know people get very precious about the systems that they use. They know it. They love it. They understand it.

I don’t want to change it. Thank you very much. Even though that thing’s cheaper, they they don’t, they don’t necessarily like change. So actually saying that the end to end processes could be streamlined across the business. We can reduce complexity in the landscape.

We can reduce cost of delivery of that to the business from an IT perspective, that gives us more money to invest in other things or future ready in our organization as well.

It’s been a huge journey, but now, when I hear the business talking about we need to add this capability to the road map, and it is a true capability, and we use Lean IX and the the manufacturing model within there, I feel like I felt when the first time my daughter said please or thank you, and I didn’t have to nudge her, it’s almost like, oh yeah, they’ve learned the language.

They know what to do, and they know how to do it. And that makes me feel, you know, really proud that that they’re there, and it’s taking them on that journey and explaining, rather than telling, you have to sort of explain the benefit.

So what’s in it for them all the time? Not why it’s better. It strategy, yeah. And, I mean, I always it sounds like it’s very inspirational.

And, you know, I always reference the IT Crowd, you know, the two guys and the woman in the base, girl in the basement. It’s like, have you tried turning it on and off again?

I guess also in that roadmap, the capabilities changed, you know, especially post covid, of like, not them asking you, you know, how do I fix this? But more like, how do we build our business capabilities, right?

And it’s not about just calling down to you, saying, hey, what do I do? You’re like, saying here, this is the road map we want to build, and this is how things fit together to create business excellence, yeah.

And when, when we look, and we look at some of the larger enterprise systems, we’ve probably got the capability already there that we could switch these 10 things off over here, just use something we’ve already got, yeah, and make things even better for the business.

So that’s been something. We’ve been working really closely with our sort of strategic partners in in those spaces.

To say, you need to come on this journey with us, because actually we will then be a real, sort of success story for you to help define your products as well. To say, here’s how we added value. So I’ve been pulling everyone in.

I’ve been pulling our partners in, as well as, as well as, as well as the business to to get us there. And it’s, it’s, it’s hard. I’m not going to say it’s, it is a hard thing to go on, but you just have to start.

It’s like with everything, everything’s hard when you first start.

Yeah, yeah, especially when it’s new, when you’re changing languages and ways of working, especially when the person doing it doesn’t know anything about building cars, you’re always going to get potentially a little bit more resistance, yeah, but that’s you need lots of persistence and patience. Yeah. Fantastic.

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