Looking ahead: Agentic workflows and AI-first design
The next frontier is agentic AI — autonomous agents that execute multi-step tasks across systems on behalf of users. Imagine a revenue operations agent who identifies a missed upsell opportunity, drafts a proposal, schedules a meeting and alerts the account executive. Revenue operations should always seek to equip sales teams with AI-driven insights to proactively manage deal health, mitigate potential risks and close deals faster..
Every enterprise function across legal, procurement, finance and sales will be supported by a digital twin — powered by AI agents and orchestrated by agentic workflows. These workflows empower agents to act as a force multiplier for enterprise productivity and performance. For example, by developing contract intelligence agents built for the enterprise, Icertis is driving the next era of AI innovation for commercial relationships, accelerating strategic outcomes and maximizing contract value.
However, this requires not just smarter models but AI-first process design, robust orchestration layers, accurate, reliable and quality business-grade data, and tight system integration.
