From central authority to shared ownership
In conversations with other IT leaders, I’ve noticed a common pattern in how AI programs evolve. Most began with a centralized team — a logical first step to establish standards, consistency and a safe space for early experiments. But over time, it became clear that no central group could keep pace with every business request or understand each domain deeply enough to deliver the best solutions.
Many organizations have since shifted toward a hub-and-spoke model. The hub — often an AI center of excellence — takes responsibility for governance, education, best practices and the technically complex use cases. The spokes, led by product or functional teams, experiment with AI features embedded in the tools they use every day. Because they’re closer to the business, these teams can test, iterate and deliver solutions at speed.
When I look across industries, the majority of AI innovation is now happening at the edge, not the center. That’s largely because so much intelligence is already embedded into enterprise software. A CRM platform, for instance, might now offer AI-based lead scoring or predictive churn models — capabilities a team can enable and deploy with little to no involvement from the center of excellence.
