As a global B2B technology and services company, Fujitsu has long recognized the importance of customer experience (CX) in driving business success. But a few years ago, the company’s European division decided it was time to double down on CX as a strategic imperative because it saw an opportunity to differentiate with CX, especially in B2B, and aspired to become a long-term, trusted digital transformation partner to its customers. The results have been impressive.
Fujitsu Needed ...
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