Wise also discussed data quality, and the cultural shift to deliver and continuously improve on technology excellence. Watch the full video below for more insights.
On achieving efficiencies: When you come into a pre-IPO environment, there’s a lot of fast growth. And there’s a lot of situations where your business processes aren’t really as mature as they should be. And because of speed, maybe you’re doing things that are manual but you have to start maturing because end-to-end processes have to be as efficient as possible. So Automation Domination is a program we put in place to change the way the company thinks about efficient automation of processes and not accepting the status quo. We made it a top level company objective and the key result was to save 67,000 manual people hours. The way we came up with that was we took our employee base, about 1,200 employees, and asked, what if we could save one hour per week per employee for the entire year? So that’s the rough math of why 67,000 hours became the goal. The real deliverable, though, was to change the culture and the way people think about what they’re doing. It was also to create an environment where people also thought about what they do and how it affects other groups.
On outcomes: Automation Domination breaks down silos and becomes ingrained into our environment. Then for me as a CIO, I know there’s going to be process improvement, efficiencies, and speed that ultimately help our customers. So we focused a lot on the sales and marketing. It was a great experience and it was so successful that we’re doing it again and our next goal is to save 100,000 hours. It’s a pretty awesome experience and now it’s changed the entire culture so I don’t have to cheerlead anymore. You just hear team members and employees talking about it all the time.
