Then, all your human resources need widespread change management to ensure they know how to effectively collaborate and pull in the same direction. This means more than simply technical upskilling. They must also fully understand the reasons for the transformation, as well as the benefits –– to them and the organization –– of the new technology.
We have an ongoing program of associate training and support for our 6,000-strong tech workforce. As a result, the percentage of our people who can articulate how our tech transformation creates value has increased in the last year from 69% to 82%. This percentage has been steadily rising due largely to our dedicated change management practices.
Embrace the unexpected
Even the best-planned journeys to new frontiers will run into unexpected challenges. For instance, while we had extensively planned for customer migration during our tech transformation, the effort required to make it go as quickly and smoothly as possible was greater than expected. After all, we provide mission-critical solutions, so customers didn’t simply want to know we had validated a new product. They wanted reassurance we had validated their specific use cases. In response, we doubled down on resources to give them enhanced confidence.
