Every convenience you offer your customers creates a potential vulnerability that a hacker could exploit. That’s just the truth, sorry.
IVR authentication is an important layer of security for the self-service options that you offer to callers with an IVR system. Without it, an attacker could easily pose as a victim, call into your IVR, access account information, move money, or update address information.
In other words, weak IVR authentication enables identity theft, to say nothing of th...
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