A significant part of transformation goes beyond the technology that serves as the catalyst of change. Adoption of a new resource that touches many departments can lead to organizational shifts within a company.
Beyond the need to retrain teams, entire departments could shift in purpose or even be eliminated. Furthermore, business customers may require some preparation to integrate with new platforms for contracts and sales.
What must CIOs take into account when mapping out how new technologies might cause ripples in the organization? How does the operations side of business adapt and find ways for leadership and team members to work under new directions in technology?
Dan Carpenter, Amplitude’s CIO, spoke to these questions and others, then took on a few tabletop exercises where he spoke to the importance of humanity amid the potential for chaos when new tech is on deck.
