- Improved vendor tools;
- Greater interagency collaboration and shared services models;
- Streamlined compliance and regulatory requirements;
- Improved workforce training and change management support;
- Stronger leadership buy-in.
Respondents estimated that 61% of their team’s processes could be at least partially automated. Top opportunities they cited for automation included resume screening and interview scheduling, skills assessments and career planning, employee/applicant engagement, security/fraud detection, and compliance reporting.
Many federal HR leaders also seem to be amenable to shared services, with 37% saying federal HR processes are a good fit for that kind of model, and 98% reporting they are open to it if implementation is well-planned.
Shared capabilities could include, for instance, AI-driven skills-matching systems, standardized payroll/benefits, centralized recruiting/hiring platforms, unified employee records, and shared analytics dashboards.
