I am excited to announce The Forrester Wave™: Point-of-Service Solutions, Q4 2024. When we last evaluated this market in 2018, new cloud point-of-service (POS) solutions offered the safety and excitement of reliability, plus features to engage customers. The goals for POS haven’t changed much in those six years. Then and now, retail firms expect POS to drive omnichannel sales, deliver brand consistency across the empowered consumer’s path to purchase, and boost store associate pro...
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