Marc Benioff rails against Microsoft’s copilot

Copilot — hardly better than Clippy? Benioff, however, has not forgotten Clippy and draws nasty comparisons between it and Microsoft’s current AI technology. The sharpness in the comments makes it clear how important it is for manufacturers to stake out their terrain in the highly competitive AI market. Salesforce itself has been trying for years to anchor AI features in its cloud ecosystem under the Einstein brand. With genAI, the whole thing has taken on a new dynamic. A few weeks ago, Benioff presented Agentforce, a platform on which users could easily build AI agents and integrate them into their infrastructure. Many other manufacturers are also currently jumping on the agent bandwagon — including Microsoft. The world’s largest software company recently announced that users could use Copilot Studio to develop AI agents themselves to complete or automate tasks more easily. “Microsoft rebranding Copilot as ‘agents’? That’s panic mode,” Benioff sneered on X. “Let’s be real—Copilot’s a flop because Microsoft lacks the data, metadata, and enterprise security models to create real corporate intelligence.” Instead, Benioff promoted his own technology, which he said is ready to really change companies. “Agentforce doesn’t just handle tasks—it autonomously drives sales, service, marketing, analytics, and commerce,” Benioff boasted. “With data, LLMs, workflows, and security all integrated into a single Customer 360 platform: This is what AI was meant to be.” source

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Osage Call Need For Okla. ETC Designation 'Critical'

By Nadia Dreid ( October 28, 2024, 5:24 PM EDT) — The Osage Nation of Oklahoma is asking once again for the FCC to designate it as an eligible telecommunications carrier so that it can more easily bring internet — and federal subsidy programs — to the underserved citizens of its reservation, which is roughly the size of Delaware…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

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Predictions 2025: An AI Reality Check Paves The Path For Long-Term Success

The AI revolution continues to grow at an unprecedented pace, even amidst some skepticism this year of the business value it delivers. The allure of quick wins and immediate ROI from AI implementations has led many to overlook the necessity of a comprehensive, long-term business strategy and effective data management practices. But according to Forrester’s State Of AI Survey, 2024, two-thirds of the respondents believe that their organizations would require less than 50% return on investments to consider their AI investments successful, which points to a reality check. Enterprises must build a data and AI strategy that not only addresses business impact and ROI but also focuses on AI principles, governance, talent, operations, and activation of the appropriate use cases. The journey of AI leaders in 2025 will be dominated by the the critical realization that there are no shortcuts to AI successm and it will be imperative to prepare for the grind. This year’s AI Predictions report highlights the importance of marrying data and AI strategies, bringing business and technical expertise together, and leveraging partners for excellence. Here are three of our 2025 AI predictions: Most enterprises fixated on AI ROI will scale back prematurely. Amidst the enthusiasm for AI-driven transformation, a significant reset is looming. The expectation for immediate returns on AI investments will see many enterprises scaling back their efforts sooner than they should. This retreat risks stifling long-term growth and innovation as leaders realize that the ROI from AI will unfold over a more extended period than initially anticipated. To avoid this, AI leaders need differentiating use cases and a solid strategy that aligns with business aspirations and balances immediate gains with sustained ROI. This will fuel a virtuous cycle of reinvestment from early successes into future AI projects. Forty percent of highly regulated enterprises will combine data and AI governance. The complexity of AI governance, already intense due to rapid technological innovation and the absence of universal templates, standards, or certifications, is set to increase further. With stringent AI regulations coming into force, especially the EU AI Act in February 2025, along with a growing demand for transparent AI operations, highly regulated enterprises will unify their data and AI governance frameworks. This shift and convergence is required for more than just compliance — it represents a fundamental move toward a more integrated, transparent, accountable, and ethically responsible approach to AI. Three out of four firms that build aspirational agentic architectures on their own will fail. The next big piece of emerging tech in the world of AI is agentic AI, but enterprises with ambitions to build advanced agentic architectures themselves will meet significant hurdles. The challenge is that these architectures are convoluted, requiring diverse and multiple models, sophisticated retrieval-augmented generation stacks, advanced data architectures, and niche expertise. Mature companies will recognize these limitations and opt to collaborate with AI service providers and systems integrators, leveraging their expertise to build cutting-edge agentic solutions. Forrester clients can read our full Predictions 2025: Artificial Intelligence report to get more detail about each of these predictions, plus two more bonus predictions on the chief data officer’s evolving role and shift toward predictive AI. Set up a Forrester guidance session to discuss these predictions with myself and key contributors of this report to plan out your 2025 AI strategy that will set your organization up for success. If you aren’t yet a client, you can download our complimentary Predictions guide, which covers our top predictions for 2025 across technology and security. Get additional complimentary resources, including webinars, on the Predictions 2025 hub. source

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OpenAI, Authors Battle Over Execs' Texts And Proof Of Harm

By Hannah Albarazi ( October 25, 2024, 11:14 PM EDT) — California labor law doesn’t shield OpenAI from producing CEO Sam Altman’s and President Greg Brockman’s texts and social media messages relevant to a copyright infringement lawsuit, authors alleging OpenAI and Microsoft illegally used their copyrighted works to train artificial intelligence program ChatGPT have told a New York federal judge…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

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百利達推新產品低氘水拓無限商機

百利達集團(08179.HK)公佈,已於10月中旬推出其高品質的飲用水產品。該源自慕士塔格峰的頂級飲用水產品,每一滴都經過精心挑選,確保純淨度和口感達到最高水準,完美符合當下健康意識日益增長的消費者需求。 源自慕士塔格峰的優質飲用水產品 —— 低氘水,對人體的好處不容小覷,包括提升能量水平、改善身體的整體健康狀態等。低氘水中氘同位素含量較低,因此,可能更容易被人體吸收和利用,有助於身體的水分平衡和代謝過程。亦有研究顯示,低氘水可能具有抗氧化特性,有助於對抗自由基對細胞的損害,進而有助於維持身體的健康。 飲用水產品較其他軟性飲料需求更為剛性,是外出場景解渴、室內場景飲水的首選。且隨著居民健康意識提升,瓶裝水對其他含糖飲料的替代也有望為產業發展貢獻增加。瓶裝水為中國軟飲行業界第一大賽道,數據顯示,2023年,中國瓶裝水產業市場規模達2,266億元人民幣,年增2.8%,銷售量則為528.8億公升,年增1.1%;預計2026年中國瓶裝水市場規模將成長至2,485.9億元人民幣,未來三年複合年增長率為3.1%,銷量將成長至545.2億升。相信集團優質飲用水新產品將繼續受益於瓶裝水好賽道帶來的無限商機。集團亦會持續關注市場情况,積極尋求潛在的增長及擴張機會。 LinkedIn Email Facebook Twitter WhatsApp The post 百利達推新產品低氘水拓無限商機 appeared first on VeriMedia. source

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Guidelines not policies: The University of Texas at San Antonio’s approach to gen AI

A lot of people, when confronted with change, want certainty, says Vito. “I think there were people who hoped for policy because they aren’t comfortable with grey areas,” she adds. “Instead, we gave them more of a playground they could use to learn and experiment.” Nothing was mandated, she emphasizes, with no pressure put on staff or faculty to use this technology if they didn’t want to use it. “But it was important for us to be very inclusive in our conversations about these tools, explaining how they can be helpful and where they can add value,” says Ketchum. Pace of progress For other academic institutions looking to develop their own approach to AI, Ketchum’s advice is to start small, find the one tool that could work, and give it a try using existing guidelines and best practices. Vito believes it’s important to always keep your eye on the prize, explaining they’ve already been working on improving digital literacy across the university, and that this is just an evolution of that. Vito also stresses the importance of bringing everyone along on the journey. “When people are invited to participate in things, they feel like they’re part of something,” she says. “And then a lot of this stuff changes from being intimidating to being rather exciting.” source

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MVP: Covington's Alex Berengaut

By Anna Bongardino ( October 28, 2024, 12:09 PM EDT) — Alex Berengaut of Covington & Burling LLP led a successful effort to block Montana’s TikTok ban by scoring a preliminary injunction in federal court last November, earning him a spot as one of the 2024 Law360 Technology MVPs…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

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ServiceNow Partners With Rimini Street To Offer AI Innovation To On-prem ERP Systems Worldwide

In a surprising turn of events for enterprise resource planning (ERP) customers globally, as part of its Q3 2024 financial results, ServiceNow announced a new expanded partnership with one of the most popular third-party software support providers, Rimini Street. Both companies are creating a new enterprise software model that will allow existing on-premises ERP systems and other enterprise applications to add new AI innovations using ServiceNow’s AI platform. The new offering will leverage the single architecture, single data model of ServiceNow with Rimini Street’s proven independent third-party software support capabilities to add and enhance customer innovation across several key pillars such as procurement, finance, supply chain, HR, customer service, and IT. This is welcome news to many on-premises ERP and other large enterprise application customers worldwide who have stalled their move to SaaS or vendor-hosted cloud offerings for ERP, SCM, HCM, CRM, and more, as they tend to be multiyear, multimillion-dollar upgrades or transformation programs. Often, not upgrading means no access to new vendor AI innovations. Many such customers are also facing rising support costs from software vendors like SAP and Oracle to their old on-premises footprint. This, along with end-of-support software deadlines, has triggered a move to third-party software support providers such as Rimini Street to significantly save on software support and maintenance costs and prolong the life of their on-premises applications for which they own perpetual licenses. Lack of modernization and an inability to add new AI innovations were often cited as the biggest industry critiques of moving and staying with third-party software support, but Rimini Street has just squashed that concern by partnering with ServiceNow, which is well known for its modern platform enabling workflows, automation, AI, and service management capabilities. Legacy or on-premises customers using Rimini Street can now add a complex layer of AI and automation innovation over these existing systems without having the need to undergo costly and complex upgrades and painstakingly expensive transformation programs. Customers need not wait several years to complete upgrades to access AI innovations offered by software vendors. On-premises customers can access innovation now when it is most needed in these economically uncertain and inflationary conditions. SAP S/4HANA on-premises and ECC on-premises customers will rejoice knowing that they don’t have to wait to complete (or even start, for that matter) their RISE with SAP S/4HANA cloud programs (often considered very expensive in the industry) to leverage Business AI innovations from SAP. Many existing SAP customers have been using Rimini Street for third-party software support due to the rising cost of SAP support over the last two years and to extend the life of their ECC systems and on-premises S/4HANA systems. These customers will now have the ability to innovate right where they are, which puts the power back into the hands of the SAP customers to be able to transform without disruptions. The industry has seen SAP change its RISE with SAP offering over the years, and 2025 and beyond will see further expansion on what is traditionally considered RISE with SAP and Cloud ERP. Both SAP and ServiceNow reported great Q3 2024 financial results. Industry competition is getting stiff between the five enterprise mega vendors — SAP, Oracle, Workday, Salesforce, and ServiceNow — to gain market share and positioning in ERP, HCM, SCM, CRM, ITSM, and more, with only two of them successfully positioning as an end-to-end platform company. The race to enterprise AI is heating up, with Workday and Salesforce announcing a federated data model partnership, Oracle announcing several groundbreaking multicloud partnerships, and SAP upping its game for Business AI. While most of these innovations are in SaaS or vendor-hosted cloud offerings, on-premises customers are often left in the dust! This is precisely why this ServiceNow and Rimini Street partnership offers some reprieve to customers worrying about having no access to AI innovation if they stalled their move to SaaS or cloud platforms. For more insights on the entire third-party software support market, Rimini Street, or this specific announcement, clients can book time with me (inquiry or guidance session). source

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9th Circ. Backs 7-Year Sentence Over Chip Exports To China

By Lauren Berg ( October 25, 2024, 9:42 PM EDT) — The Ninth Circuit on Friday upheld the seven-year prison sentence imposed on a former University of California, Los Angeles, electrical engineering professor convicted of illegally exporting high-powered semiconductor chips to China, saying the district court did not err in holding that the conduct amounted to an evasion of national security controls…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

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