5. Transform IT to digital KPIs
The number of metrics tied to agile, devops, ITSM, projects, and products is overwhelming. Digitally transforming IT organizations and adopting product management disciplines should be data-driven. However, CIOs leading organizations that overly focus on timelines, productivity, and other operational metrics should consider a holistic review of the department’s performance indicators when shifting to product-based IT.
“The best advice is to go from date-driven to data-driven because success isn’t just on-time delivery, and it’s delivering what users can actually do with the product,” says Joni Saylor, VP of product design, platform, and growth at IBM Software. “We also need to focus on measuring what matters and track more than financial outcomes. Prioritize user engagement, time to value, and retention.”
CIOs should consider top-down digital KPIs or OKRs measuring growth, efficiency, customer satisfaction, quality, and risk reductions. Product managers should then partner with the delivery lead, program managers, and agile teams to identify a select number of continuous improvement metrics their product requires.
