Salesforce AI Research on Wednesday announced three advancements geared toward helping customers transform into agentic AI enterprises.
They include a simulated enterprise environment framework for testing and training agents, a new benchmarking tool to measure the effectiveness of agents in enterprise use cases, and a new Data Cloud capability for autonomously consolidating and unifying duplicated account data.
Simulation testing and training for AI agents
Salesforce AI Research has built on the previously released CRMArena, an environment for testing single-turn B2C service tasks, with the new CRMArena-Pro, a simulated enterprise environment framework that enables the testing of AI agent performance in complex, multi-turn, multi-agent scenarios including sales forecasting, service case triage, and Configure, Price, Quote (CPQ) processes.
