Atento is one of the world’s leading business process and transformation outsourcing companies and serves over 400 clients across 17 countries. With a workforce of 150,000 employees, Atento’s growth has scaled with impressive speed. However, this rapid expansion presented significant challenges in maintaining consistency and efficiency across its global operations. To address these challenges, Atento turned to Avaya, leveraging the flexibility and innovation of Avaya’s solutions to scale it...
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