Pega Infinity is Pegasystems’ low-code application development platform designed for workflow automation, customer engagement, AI decisioning, and RPA. But for it to work properly, it requires a wide range of open-source software and services.
In the past, the company, based in Waltham, Massachusetts, put all these different services into Infinity. “But because everything was embedded inside the software, each time we wanted to scale up a specific service, we were essentially scaling up the entire platform,” explains Ramzi Souri, Pega VP of cloud technologies. To do so, their internal teams were constantly managing different open-source data infrastructure components, including data technologies like Apache Cassandra, Apache Kafka, and OpenSearch, which meant they didn’t have time to focus their energy on moving the business forward.
As a result of this flawed strategy, the team decided to break everything up and have independent services available on the platform. “We had two options,” says Souri. “Either we needed to build everything ourselves and hire service teams and software development teams to focus purely on spinning up the different services, or we could look for a third-party vendor that met our security guidelines, operational style, and our deployment needs. We’re currently deployed on AWS and GCP, so this third party also had to make it possible for the service to run across multiple clouds and be able to offer the same level of service across all clouds to future-proof the solution.”
