Scalability is essential — not just across geographies, but across roles and technologies. The risks introduced by a generative AI content tool differ from those posed by predictive analytics in finance or compliance. Your policy should reflect that nuance, flexing where needed while maintaining core principles.
And while such principles — transparency, accountability, fairness — should remain steady, your policy must be built for movement. AI evolves rapidly, as do the legal and operational risks accompanying it. Governance must include mechanisms for iteration, feedback and change so that your policy is resilient over time.
Equip people with awareness, and they will use AI responsibly
Even the most thoughtful AI policy will fail if the people it’s meant to guide don’t know they’re using AI in the first place. Today, AI is baked into everyday tools — sales enablement platforms, writing assistants, chatbots, CRM plug-ins — but many employees don’t recognize it. That lack of awareness is more than a training issue. It’s a risk exposure.
