Redefining customer experience: How AI is revolutionizing Mastercard

In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. Once synonymous with a simple plastic credit card to a company at the forefront of digital payments, we’ve consistently pushed the boundaries of innovation while respecting tradition and our relationships with our merchants, banks, and customers. Our commitment to customer excellence has been instrumental to Mastercard’s success, culminating in a CIO 100 award thi...

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