We (still) have an incomplete view of DEX.
For years, enterprises have approached digital employee experience (DEX) initiatives in silos — IT is doing one thing, HR another, and the business something totally different — all of which has made it difficult for organizations to successfully drive DEX outcomes for employees. At Forrester, we hear the symptoms of a fractured approach to DEX all the time from clients.
“If only HR knew how we could help improve DEX,” remarked one IT lea...
To read the content, please register or login
