Where CIOs should place their 2025 AI bets

“In 2025, companies at the forefront of the agentic AI revolution will face a critical challenge: balancing the delivery of seamless, done-for-you experiences with the need to give customers ultimate authority and control over final decision-making at their discretion,” says Ashok Srivastava, chief data officer at Intuit. “To achieve this, innovation must focus on AI systems that seamlessly blend advanced autonomy with user-centric control, incorporating adaptive transparency, ethical safeguards, and context-aware learning to empower customer decision-making.”

What to bet on: Expect significant agentic AI hype in 2025 on one end and potential employee fears around autonomous agents taking their jobs on the other. CIO should bet on change management programs and evangelizing high-quality agents with whom employees collaborate to deliver value beyond productivity.

Build toward intelligent document management

Most enterprises have document management systems to extract information from PDFs, word processing files, and scanned paper documents, where document structure and the required information aren’t complex. Examples include scanning invoices, extracting basic contract information, or capturing information from PDF forms. Even simple use cases had exceptions requiring business process outsourcing (BPO) or internal data processing teams to manage. 

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